Michelle Hassen
Prescott,AZ
Summary
Dynamic customer service manager with a proven track record in conflict resolution. Skilled in optimizing productivity and enhancing customer satisfaction through effective communication, organization and time management.
Overview
20
20
years of professional experience
Work History
Sales Manager
OTR Wholesale
Prescott, AZ
03.2020 - 03.2026
- Managed daily operations of sales department, including supervision of staff members.
- Maintained accurate records of all transactions between customers and company representatives.
- Resolved customer complaints regarding sales and service.
Retail Store Manager
ATR66
Williams, AZ
03.2010 - 01.2020
- Resolved customer inquiries and complaints with professional care and attention.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
Remote Supervisor
Apex Battery
Anaheim, California
01.2006 - 03.2010
- Assisted in resolving conflicts to maintain a positive work environment.
- Complied with company policies, objectives and communication goals.
- Maintained records with strong written and verbal communication. Focusing on organization and time management.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05-1997
Skills
- Conflict Resolution
- Multitasking
- Self-Starter
- Customer Satisfaction
- Problem Solving
- Written and Verbal Communication
- Strong Organization
- Detail Oriented
Timeline
Sales Manager
OTR Wholesale
03.2020 - 03.2026
Retail Store Manager
ATR66
03.2010 - 01.2020
Remote Supervisor
Apex Battery
01.2006 - 03.2010
High School Diploma -
Hesperia High School