Michelle Hawkins
Virginia Beach,VA
Summary
Dynamic customer care professional with a proven track record at The Portrait Studio, skilled in developing training programs and enhancing client satisfaction. Adept in CRM software and committed to fostering customer loyalty through effective communication and innovative service strategies. Recognized for establishing performance benchmarks that elevate team efficiency.
Overview
2026
2026
years of professional experience
Work History
Customer Care
The Portrait Studio
Client Care Representative
Classic Air Care
Virginia Beach, VA
05.2025 - Current
- Assisted clients with inquiries and issue resolution through effective communication.
- Learned company policies and procedures to provide accurate information to clients.
- Utilized customer relationship management (CRM) software to document interactions and follow-ups.
- Collaborated with team members to enhance service delivery and client satisfaction.
Customer Care
Lady Parlor Salon
Virginia Beach, VA
04.2015 - Current
- Established performance benchmarks for the Customer Care Team based on industry standards and company goals.
- Developed and implemented new training programs, resulting in a more knowledgeable and effective customer care team.
- Assisted in training new hires, sharing knowledge and best practices for exceptional customer care.
- Contributed to the development of new customer care policies and procedures, increasing overall efficiency.
Education
Data Entry
Commonwealth College
Virginia Beach, VASkills
- Customer care experience
- Customer care standards
- Customer care
- Customer loyalty development
Timeline
Client Care Representative
Classic Air Care
05.2025 - Current
Customer Care
Lady Parlor Salon
04.2015 - Current
Customer Care
The Portrait Studio
Data Entry
Commonwealth College