Michelle Hawkins

Prepare fresh bagels daily, ensuring adherence to company's quality standards and procedures; Consistently meet deadlines for catering orders by effectively prioritizing tasks according to urgency; Increase production efficiency through effective time management and multitasking during busy periods; Assist general manager in inventory management, helping maintain appropriate stock levels for bagels and other baked goods, essential ingredients and supplies; Coordinate with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience; Maintain cleanliness and organization in the baking area, meeting health and safety standards; Train new staff on baking techniques and procedures, safety protocols, and equipment usage.

Greet & assist customers with their cycling needs from accessories and specific parts to purchasing new or used bicycles; ensure customers are making the best purchase by being a knowledgeable resource and keeping up to date with product information and maintaining Trek Guide status; work with team members to open, close & clean store and complete inventory processes; support special in-store events and uphold the mission and vision of Wheel & Sprocket by being a passionate advocate for people on bikes

Maintained course flow & party spacing to ensure pace of play is consistent; checked in customers efficiently & tracked rentals of clubs, pull carts and motorized golf carts; maintained card drawer & card payments of customers; opened & closed clubhouse efficiently, running EOD reports, cleaning, and restocking merchandise as needed

Ensured positive guest experience at venue by assisting in their concessions interactions; maintained service areas with proper cleaning and maintenance procedures; accurately completed orders on the POS system; operated efficiently with fellow team members to perform shift duties

Quickly and successfully transitioned in person Club meetings to virtual programming within a week at the beginning the pandemic and developed from scratch virtual meeting format and infrastructure; prepared weekly meetings for club members and guests with featured speakers; worked closely with the Executive Director & Club leaders to communicate news and events to club membership of over 400 Milwaukee area professionals through multiple communications methods including email and social media