Michelle Heath
Sherman,ME
Summary
Detail-oriented dispatcher with a focus on delivery scheduling and data accuracy. Proven ability to resolve customer issues and optimize routes, contributing to timely deliveries and high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Dispatcher
Aroostook Produce Distributor
Houlton, Maine
08.2022 - 11.2025
- Utilized dispatch software to track vehicles and optimize delivery routes.
- Worked with drivers to improve route efficiency and maintain safety compliance.
- Monitored shipment status and communicated timely updates to clients regarding delivery progress.
- Resolved customer questions and delivery issues promptly.
- Supported daily delivery scheduling for timely produce transportation.
- Assigned drivers to appropriate routes based on customer needs.
- Addressed and resolved customer complaints related to service issues or delays, ensuring satisfaction.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Provided timely updates to customers regarding their orders or requests.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Verified driver credentials prior to assigning them a route or task.
- Compiled daily reports on response times and call volumes to assist in operational review and decision-making.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Received and processed work orders from supervisors for task assignments.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Relayed work orders and information between work crews, supervisors, and field personnel.
Certified Nursing Assistant
Green Valley Associtaion
Island Falls, Maine
05.2019 - 11.2021
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal hygiene.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with patients' ambulation utilizing appropriate equipment safely.
- Assisted residents with walking using mobility aids to ensure safety and stability. with or without self-help devices.
- Collaborated with healthcare team to develop individual care plans.
- Educated patients on health management and wellness practices.
- Provided emotional support and companionship to patients and families.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Built strong relationships with patients, caregivers, and healthcare teams to enhance collaboration and improve care plan outcomes.
- Trained new staff on operational procedures and patient care standards.
- Assisted residents in preparing for activities and social programs.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from patient chart.
- Ensured cleanliness of patient rooms and common areas to promote a safe and healthy environment.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Recorded patient care information in electronic health record systems to support accurate and timely medical assessments.
Education
High School Diploma -
Katahdin High School
Stacyville, ME04-1984
Skills
- Dispatch software
- Route optimization
- Delivery planning
- Logistics coordination
- Safety compliance
- Work order management
- Work order generation
- Driver communication
- Delivery procedures
- Data management
- Customer service
- Customer engagement
- Conflict resolution
- Multitasking and organization
- Record keeping
- Attention to detail
- Team collaboration
- Communication skills
Timeline
Dispatcher
Aroostook Produce Distributor
08.2022 - 11.2025
Certified Nursing Assistant
Green Valley Associtaion
05.2019 - 11.2021
High School Diploma -
Katahdin High School