Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Heika

Staten Island,NY

Summary

Hardworking Quality Manager with talents in strategic planning & process control. Dedicated to ensuring improvements are implemented. Knowledge of relevant governing standards and codes.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Quality Manager / Office Manager

Richmond Testing Lab, Inc.
Staten Island, NY
08.2000 - Current
  • Developed and implemented quality management systems to ensure compliance with relevant governing regulations.
  • Regularly conducts internal audits of quality management systems to to identify areas of improvement and non-conformities.
  • Oversee external audits and company licensing activities.
  • Conducts and/or schedules training sessions for employees on quality assurance processes.
  • Coordinates with clients and RTL team throughout work flow to ensure all building code required targets are met.
  • Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards.

Milieu Director

Catholic Charities Diocese of Metuchen
Perth Ambot, NJ
05.1997 - 08.2000
  • Collaborated with teams of professionals to develop, implement and evaluate individualized treatment plans for clients.
  • Supervised daily operations of the milieu environment including safety protocols, crisis management and conflict resolution techniques.
  • Ensured compliance with all relevant policies and regulations related to the milieu setting.
  • Coordinated with outside agencies to provide integrated services for clients when necessary.
  • Responded quickly and appropriately during emergency situations while maintaining a safe environment.
  • Monitored medication administration procedures within the milieu setting according to established protocols.

Job Coach

Eden II Programs
Staten Island, NY
02.1992 - 05.1997
  • Conducted individualized assessments of client abilities, interests, and needs.
  • Coached clients on appropriate workplace behavior and expectations.
  • Engaged in outreach activities within the community to connect with potential employers.
  • Developed and implemented individualized action plans for clients seeking employment.
  • Supported and provided onsite services to clients to achieve vocational and non-vocational goals.
  • Assisted clients in achieving highest level of independent functioning while receiving services.
  • Supervised and trained assistant job coaches.

Education

Psychology

College of Staten Island of The City University of New York
Staten Island, NY

Skills

  • Quality System Implementation
  • Compliance Regulations
  • Employee Training
  • Employee Management
  • Quality Assurance Analysis
  • Critical Thinking Skills
  • Inspection Procedure Implementation
  • Client Support

Certification

  • Notary Public- NY

Timeline

Quality Manager / Office Manager

Richmond Testing Lab, Inc.
08.2000 - Current

Milieu Director

Catholic Charities Diocese of Metuchen
05.1997 - 08.2000

Job Coach

Eden II Programs
02.1992 - 05.1997

Psychology

College of Staten Island of The City University of New York

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Michelle Heika