Michelle Hernandez
Lockhart,TX
Overview
22
22
years of professional experience
Work History
School Bus Driver
Goldstar Transit
12.2023 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Customer Service Representative - Remote
SITEL Worldwide
10.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Billing Manager
US Security Associates/Allied Universal
09.2002 - 03.2019
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
Education
High School Diploma -
San Marcos High School
San Marcos, TX05.1992
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe Driving Practices
Timeline
School Bus Driver
Goldstar Transit
12.2023 - Current
Customer Service Representative - Remote
SITEL Worldwide
10.2021 - 10.2023
Billing Manager
US Security Associates/Allied Universal
09.2002 - 03.2019
High School Diploma -
San Marcos High School