Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Hernandez

Springfield,MA

Summary

Driven Dental Assistant with expertise in patient care and education, dedicated to practice growth and stability. Known for exceptional interpersonal skills, adaptability, and a strong work ethic. Adept at quickly mastering new skills and working effectively unsupervised.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dental Assistant

Baystate Dental
Chicopee, Massachusetts
06.2021 - Current
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Ordered supplies necessary for daily operations of the practice.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Prepared bills and completed insurance forms using system software.
  • Applied protective coating of fluoride to teeth during dental procedures.

Dental Office Manager

Cortland Dental
Holyoke, MA
10.2019 - 05.2021
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Ensured accurate data entry of patient information into the office management system.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Monitored inventory of dental supplies and placed orders when necessary.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Coordinated with dental providers regarding patient care and scheduling needs.

Certified Clinical Team Leadrer

Cortland Dental
Springfield, MA
09.2008 - 09.2019
  • Supervised a team of clinical staff, ensuring quality standards and compliance with regulations.
  • Facilitated regular meetings to discuss patient care issues, develop strategies for improvement and review performance.
  • Monitored the progress of patient treatments, providing guidance and advice to the clinical team as needed.
  • Assessed staff workloads and ensured appropriate staffing levels were maintained at all times.
  • Developed training plans for new members of the clinical team, conducting initial assessments and evaluating their progress.
  • Managed daily operations within the clinic, including scheduling appointments and managing medical records.

Education

Spanish Medical Interpreter Certificate - Medical Interpreter

Springfield Technical Community College
Springfield, MA
08-2024

Certified Dental Assistant - Dental Assisting

Porter And Chester Institute - Chicopee
Chicopee, MA
06-2008

Skills

  • Patient Education
  • Equipment Sterilization
  • Dental Hygiene
  • Patient Services
  • Procedure Support
  • Patient Relations

Certification

  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
  • Massachusetts Dental Assisting License
  • Certificate of Completion of Spanish Medical Interpreter (60hrs)

Timeline

Dental Assistant

Baystate Dental
06.2021 - Current

Dental Office Manager

Cortland Dental
10.2019 - 05.2021

Certified Clinical Team Leadrer

Cortland Dental
09.2008 - 09.2019

Spanish Medical Interpreter Certificate - Medical Interpreter

Springfield Technical Community College

Certified Dental Assistant - Dental Assisting

Porter And Chester Institute - Chicopee

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Michelle Hernandez