Michelle Hernandez
Dalton,GA
Summary
Organized and dedicated professional with over four years of experience in customer service, problem-solving, and operational support, complemented by a background in education as a substitute teacher. Known for a strong sense of responsibility, adaptability, and commitment to creating a welcoming and efficient environment. Skilled in engaging patrons, managing diverse inquiries, and maintaining orderly spaces. Demonstrates excellent communication, attention to detail, and a passion for supporting community resources. Experienced in upholding policies and ensuring a positive experience for both customers and students alike.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
ESS
Dalton, GA
09.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Tabber Technician
Hanwha Q Cells
Dalton, GA
05.2019 - 02.2024
- Identified technical and equipment issues using troubleshooting techniques to keep machinery fully operational during shifts
- Followed company strategies to achieve production goals
- Documented production material or special incidents to keep management informed of any discrepancies
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
Hardlines Associate
Walmart
Dalton, GA
10.2021 - 04.2022
- Maintained accurate stock levels on the sales floor ensuring optimal availability of products
- Handled hardlines inventory
- Assisted customers in locating and selecting merchandise
- Multitasked helping customers with other departments
Cashier
Tuesday Morning
Dalton, GA
06.2021 - 10.2021
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues
- Assisted customers in locating and selecting merchandise
- Supported team to ensure fast and accurate transaction handling, improving service
- Maintained accurate stock levels on the sales floor ensuring optimal availability of products
Label Machine Operator/ Packaging Operator
Chilewich
Chatsworth, GA
03.2018 - 04.2019
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues
- Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables
- Removed finished products from machines and separated rejected items based on standard grading qualifications
- Labeled packages and recorded items packed in preparation for shipping
- Attached documents such as PO receipts, printed labels, and attached packing slips to outbound shipments.
Education
Bachelor Of Applied Science In Information Technology - Information Technology
Dalton State College
Dalton, GAHigh School Diploma -
Coahulla Creek High School
Dalton, GA05.2016
Skills
- Multitasking and Organization
- Inventory Management
- Customer Service
- Technical problem solving
- Bilingual
- Workplace Safety
- Attention to Detail
- Student Engagement
- Adaptable
- Relationship building and management
- Lesson Plan Implementation
- Classroom Management
- Computer Assistance
- Reading and teaching
- Written and oral communication
References
Dakota Gasaway
Colleague
ESS
(706) 847-7682
Dakchey4496@gmail.com
Relationship: Worked in schools together.
Maria Juan
Former Lead
Q Cells
(706) 508-9947
Marj2419@gmail.com
Relationship: Supervised my role as a technician.
Timeline
Substitute Teacher
ESS
09.2024 - Current
Hardlines Associate
Walmart
10.2021 - 04.2022
Cashier
Tuesday Morning
06.2021 - 10.2021
Tabber Technician
Hanwha Q Cells
05.2019 - 02.2024
Label Machine Operator/ Packaging Operator
Chilewich
03.2018 - 04.2019
Bachelor Of Applied Science In Information Technology - Information Technology
Dalton State College
High School Diploma -
Coahulla Creek High School