Michelle Hernandez
Los Angeles,CA
Summary
Dynamic and bilingual professional with extensive experience in healthcare and customer service roles, notably as an Oral Surgery Assistant at Oral & Maxillary Facial Surgery Institution. Skilled in surgical assisting and effective communication, I excel in high-pressure environments, demonstrating a proven track record of improving patient care and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Oral & Maxillary Facial Surgery Institution
Los Angeles, CA
03.2024 - Current
- Gathered and documented patient medical and dental histories and vital signs.
- Assisted oral surgeon by preparing surgical area ahead of time so that procedures could take place.
- Performed lab tests such as X-rays or blood work when requested by the surgeon.
- Provided guidance to new staff members regarding job duties and responsibilities within the office setting.
- Educated patients on pre-operative instructions as well as post-operative expectations.
- Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
- Collected specimens from biopsies or other tissue samples sent off for laboratory testing.
- Monitored patient's condition during surgery by observing vital signs and alerting surgeon of any changes or problems.
- Instructed patients on proper home care techniques following oral surgery.
- Maintained and sterilized instruments, tools, and equipment used during dental surgeries.
- Established clean, sterile and welcoming environment for patients.
- Cleaned patient's mouth using suction devices to remove saliva or debris from mouth during procedure.
Dental Assistant
Western Dental
Los Angeles, CA
01.2022 - 03.2024
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Applied protective coating of fluoride to teeth during dental procedures.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Documented patient records during procedures and added notes taken to treatment chart.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Kept track of treatment information in patient records.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Instructed patients about postoperative instructions prescribed by their dentist.
Cashier
Banana Republic
Los Angeles, CA
08.2018 - 07.2021
- Processed Online Returns
- Assisted customers on online orders
- Prepared online orders for pick up
- Open rewards points and credit cards
- Managed fitting rooms
- Processed returned merchandise by strictly following store return and exchange procedures.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Ensured all products were accurately tagged with price tags before displaying them on shelves.
Host
Fogo De Chao
Beverly Hills, CA
03.2021 - 06.2021
- Take Online Orders
- Call customers a day before their reservation
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
Education
Dental Assistant -
American Career College
Los Angeles, CA01.2022
LAHSA - Design Pathway
Los Angeles High School of the Arts
Los Angeles, CA01.2019
Arc 160
Los Angeles Trade Technical College
Los Angeles, CA06.2018
Psychology, Technical Theater 300
Los Angeles City College
Los Angeles, CA09.2017
Skills
- Bilingual Spanish/English
- PowerPoint
- Word
- Google Docs
- Social media
- AutoCAD
- Effective communication
- Surgical assisting
- Interpersonal and written communication
- IV sedation monitoring
- Bone grafting assistance
- Promotional support
- Friendly and outgoing
- Cash handling accuracy
- Inventory control
- Teamwork and collaboration
- Reliable and punctual
References
- Shannon Kendziorski, General Manager, Banana Republic, Shannon_Kendziorski@stores.gap.com, (310) 490-7537
- Meghan Robinson, Assistant Manager, Banana Republic, Meghan_Robinson@stores.gap.com, +1 (626) 341-0296
- Edward Allen, DDS, (310) 447-8836
- Maria Judina Morales, DDS, (310) 779-6341
- Cruz Amaya, General Manager, Western Dental, camaya@westerndental.com, (323) 422-6088
Certification
- Certified Dental Assistant
- Radiology Certification
- Coronal Polishing Certification
- CPR certification
Timeline
Oral Surgery Assistant
Oral & Maxillary Facial Surgery Institution
03.2024 - Current
Dental Assistant
Western Dental
01.2022 - 03.2024
Host
Fogo De Chao
03.2021 - 06.2021
Cashier
Banana Republic
08.2018 - 07.2021
Dental Assistant -
American Career College
LAHSA - Design Pathway
Los Angeles High School of the Arts
Arc 160
Los Angeles Trade Technical College
Psychology, Technical Theater 300
Los Angeles City College
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