Michelle Hernandez
Winter Park,FL
Summary
Detail-focused Pharmacy Technician with background in medical prescription assistance, prior authorizations and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cerified Pharmacy Technician
Bliss Health
Orlando, United States
09.2022 - 09.2025
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Managed inventory by tracking medication stock levels and placing timely orders.
- Educated patients on proper medication usage and potential side effects.
- Maintained cleanliness and organization of pharmacy work areas and equipment.
- Collaborated with healthcare professionals to ensure optimal patient care plans.
- Utilized pharmacy management software to process prescriptions efficiently.
- Reviewed patient insurance information for prior authorization requests.
- Collaborated with healthcare providers to obtain necessary documentation.
- Evaluated medical necessity based on clinical guidelines and policies.
- Processed incoming prior authorization requests using electronic systems.
- Educated patients about the prior authorization process and requirements.
Clinic Account Manager
SpotRx/MedAvail Technologies
Orlando, United States
09.2021 - 09.2022
- Managed clinic accounts and led a core values team to improve processes
- Assisted Medicare patients with medication dispensing and adherence from the kiosk, and maintained inventory.
- Conducted data entry of prescriptions to ensure accurate and timely medication dispensing.
- Coordinated communication between clients and internal teams for service delivery.
- Managed multiple accounts simultaneously while meeting deadlines.
Pharmacy Technician III
University of Florida
Orlando, United States
11.2020 - 06.2021
- Managed medication for Medicare patients in a call center setting, ensuring accurate and timely care;
- Reviewed patient health information, and collaborated with a team to optimize medication management
- Participated in weekly team calls to discuss patient care strategies and updates.
- Provided exceptional customer service by answering inquiries and resolving issues promptly.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Lead Pharmacy Technician
AIDS Healthcare Foundation
Orlando, United States
02.2014 - 11.2020
- Supervised daily pharmacy operations and workflow management.
- Trained and mentored junior pharmacy technicians in best practices.
- Managed inventory levels and ensured timely medication restocking.
- Coordinated medication dispensing for diverse patient populations.
- Reviewed prescriptions for accuracy and compliance with regulations.
- Assisted pharmacists with patient consultations and medication counseling.
- Collaborated with healthcare providers to optimize patient care services.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Education
Associate of Applied Science - Pharmacy
Texas Tech University Health Sciences
Dallas, TX05-2007
Skills
- Medication dispensing
- Inventory management
- Data entry accuracy
- Prescription data entry
- Vaccine dispensing coordination
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
- Critical thinking
- Prior authorization
- Leadership qualities
- Pharmacy software proficiency
- Insurance verification expertise
- Record preparation
- Quality assurance and control
- Pharmacy and customer records management
- Pharmacy operations
Accomplishments
- Association of Nurses in AIDS Care
- Process Improvement Team
- Core Values Team
- Board of Advisors for injectable PReP
Certification
- PTCB
- Florida Board of Pharmacy License
References
References available upon request.
Timeline
Cerified Pharmacy Technician
Bliss Health
09.2022 - 09.2025
Clinic Account Manager
SpotRx/MedAvail Technologies
09.2021 - 09.2022
Pharmacy Technician III
University of Florida
11.2020 - 06.2021
Lead Pharmacy Technician
AIDS Healthcare Foundation
02.2014 - 11.2020
Associate of Applied Science - Pharmacy
Texas Tech University Health Sciences
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