Michelle Hernandez
La Marque
Summary
Proficient duty manager bringing several years of experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Familiar with operational requirements and best practices.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Dickinson Laundromat
Dickinson
07.2022 - 08.2025
- Supervised daily operations and staff to maintain efficient workflow.
- Managed customer inquiries, resolving service issues promptly.
- Trained new employees on operational procedures and safety protocols.
- Oversaw equipment maintenance and addressed technical issues as required.
- Enforced cleanliness standards to maintain a welcoming environment for customers.
- Audited cash registers at the end of each shift for accuracy.
- Interacted with customers regularly to ensure their needs were met.
- Ensured compliance with safety regulations, company policies, and procedures.
- Investigated incidents reported by customers or staff members.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
Food Service Worker
Popeyes Chicken
League City
11.2021 - 06.2022
- Prepared food items according to company standards and recipes.
- Maintained cleanliness of work areas and equipment during shifts.
- Operated kitchen equipment safely and efficiently throughout service.
- Collaborated with team members to ensure timely food service delivery.
Ice Cream Truck Driver
Hernandez Ice Cream
Dickinson
03.2019 - 11.2021
- Operated ice cream truck to deliver products in designated neighborhoods.
- Managed inventory of ice cream products and supplies daily.
- Provided excellent customer service to enhance customer satisfaction and loyalty.
- Maintained cleanliness and organization of truck interior and serving area.
- Handled cash transactions accurately during sales at various locations.
- Ensured compliance with health and safety regulations during operations.
- Promoted new flavors and seasonal offerings to engage customers effectively.
Education
High School Diploma -
Dickinson High School
Dickinson, TX06-2013
Skills
- Customer service excellence
- Equipment maintenance
- Safety compliance
- Incident investigation
- Cash handling
- Cost-saving strategies
- Inventory management
Languages
English
Professional
Spanish
Professional
Accomplishments
TOP SALES Award - 2020
References
References available upon request.
Timeline
Manager on Duty
Dickinson Laundromat
07.2022 - 08.2025
Food Service Worker
Popeyes Chicken
11.2021 - 06.2022
Ice Cream Truck Driver
Hernandez Ice Cream
03.2019 - 11.2021
High School Diploma -
Dickinson High School