Michelle Hetherington
Pompano Beach
Summary
Dynamic Executive Assistant with a proven track record at Wild Mane, adept at optimizing complex calendars and enhancing productivity. Skilled in travel administration and expense reporting, I successfully reduced travel costs by 10% while maintaining confidentiality. A strong problem solver, I excel in stakeholder engagement and project oversight, driving operational efficiency.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Wild Mane
05.2018 - Current
- Manage and organize CEO's highly complex and demanding calendar, ensuring efficient prioritization of appointments.
- Perform accounting activities, such as preparing check requests, expense reports, purchase orders, and invoices each week.
- Maintain 100% confidentiality of all communications and documentation according to company policy.
- Coordinate all domestic and international travel reservations, cutting travel costs by 10%.
- Organize monthly meetings and the logistics, including scheduling, preparing facility, and organizing materials in binders for attendees.
- Analyze and facilitate the automation of manual reporting, resulting in savings of more than $5,000 annually.
- Maximize productivity rates by proactively providing feedback on operational concerns and product issues.
Senior Implementation Account Manager
Priority Technology Holdings
01.2022 - 06.2024
- Oversaw onboarding, implementation and account management for multimillion dollar accounts.
- CRM & Collaboration use: Jira, Slack and Salesforce.
Leveraged Business Intelligence tools like PowerBI for data analysis and metric evaluation. - Identified shifts in account behavior and implemented responsive measures that resulted in client retention and reduced churn rates.
- Served as primary contact for resolving all issues including API technical issues.
- Conducted reviews of client contracts to ensure adherence to SLAs.
- Launched optimization campaigns targeting under-penetrated portfolios.
- Delivered training sessions and product demos for Corporate Payment solutions.
- Tracked perceived shortcomings in products to ensure gap resolution.
- Facilitated Quarterly Business Reviews to C-Level stakeholders to drive organizational goals.
Executive Assistant
ProGrama, Inc.
03.2013 - 01.2018
- Ensure day to day operations run smoothly by providing high level support to CEO.
- Scheduling meetings, appointments, and travel arrangements.
- Completed 80% of administrative tasks for the CEO, including managing a complex active calendar, drafting email correspondence, completing payroll and expense reports.
- Researched, prioritized, and followed up on 100% of incoming issues and concerns addressed to the CEO and determined the appropriate course of action.
- Engaged with internal and external stakeholders, including the board of trustees members, donors, and senior staff members.
Education
Associate of Arts - Business Management
Florida Atlantic University
Boca Raton, FLSkills
- Document handling
- Scheduling
- Travel administration
- Meeting planning
- Executive support
- Strong problem solver
- Project oversight
- Calendar management
- Invoice processing
- Quality control
- Expense reporting
- Performance improvement
- Articulate and well-spoken
Superior Customer Service
I understand that every customer is unique. I take the time to listen and understand their needs, tailoring solutions that truly work for them. There is no one-size-fits-all - I do what's right for each individual. Time matters. Whether it's a quick question or complex issue, I respond promptly and keep everyone informed each step of the way. No endless wait times and no unanswered emails. Just real help, whenever needed.
Timeline
Senior Implementation Account Manager
Priority Technology Holdings
01.2022 - 06.2024
Executive Assistant
Wild Mane
05.2018 - Current
Executive Assistant
ProGrama, Inc.
03.2013 - 01.2018
Associate of Arts - Business Management
Florida Atlantic University
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