Michelle Higgenbottom
San Antonio,TX
Summary
Dynamic and reliable professional with a strong work ethic, experienced as a Customer Relations Manager at Inside Out Solutions. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in early childhood education and behavior management, fostering positive relationships and delivering tailored support to meet individual needs. Years of experience in customer service, multi-tasking as a stay at home mom, and resourcefulness as a single mother. Skilled in fast-thinking and ability to adapt to changes in environment and circumstances due to being an abuse survivor.
Overview
15
15
years of professional experience
Work History
In-Home Nanny
Tammy McCollough
San Antonio, TX
03.2025 - Current
- Provided personalized care and support for children, ensuring a safe and nurturing environment.
- Developed engaging educational activities tailored to children's interests and developmental needs.
- Coordinated daily schedules, including meals, playtime, and educational sessions, fostering routine and stability.
- Communicated effectively with parents regarding children's progress, behaviors, and any concerns.
Delivery Driver
Uber
San Antonio, TX
03.2025 - Current
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Managed daily routes, optimizing delivery times and ensuring timely arrivals.
- Communicated effectively with customers regarding delivery status and addressed concerns promptly.
- Maintained accurate records of deliveries, including mileage and package conditions.
Customer Relations Manager
Inside Out Solutions
Maryville, TN
01.2021 - 03.2025
- Assisted customers in resolving inquiries and concerns efficiently.
- Collaborated with team members to enhance customer interaction processes.
- Maintained accurate records of customer feedback for service improvement.
- Supported implementation of customer relationship management tools.
Stay at Home Mom
Home
Maryville, TN
07.2015 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Hairstylist
Self
San Antonio, TX
09.2010 - 07.2015
- Executed a variety of hairstyling techniques, including cutting, coloring, and texturizing.
- Maintained cleanliness and organization of workstations to ensure a professional environment.
- Assisted in recommending hair care products tailored to individual client requirements.
- Delivered personalized hair consultations to assess client needs and preferences.
- Adapted quickly to new trends and styles through continuous learning and practice.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Managed appointment schedules efficiently to optimize service flow during peak hours.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
Client Coordinator
Babcock Hills Veterinary Hospital
San Antonio, TX
02.2011 - 02.2014
- Coordinated client communications to ensure clarity and alignment with project goals.
- Managed schedules and logistics for client meetings, optimizing resource allocation.
- Developed and maintained comprehensive client documentation for streamlined accessibility.
- Led cross-functional teams to enhance service delivery and improve client satisfaction.
Education
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UTDevelopmental Psychology
Pellissippi State Community College
Knoxville, TN05.2020
Skills
- Strong work ethic
- Reliability and punctuality
- Toddler engagement techniques
- Early childhood education
- Professionalism and discretion
- Effective communication techniques
- Behavior management strategies
- Patience and tact
- Special needs experience
- Positive reinforcement techniques
- First aid
- Cleaning and sanitation
- Emotional support
- Family support
- Household management
- Dependable and responsible
- Relationship building
- Creative thinking
- Good decision making
- Critical thinking
- Computer use
- Appointment scheduling
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
In-Home Nanny
Tammy McCollough
03.2025 - Current
Delivery Driver
Uber
03.2025 - Current
Customer Relations Manager
Inside Out Solutions
01.2021 - 03.2025
Stay at Home Mom
Home
07.2015 - 03.2025
Client Coordinator
Babcock Hills Veterinary Hospital
02.2011 - 02.2014
Hairstylist
Self
09.2010 - 07.2015
Bachelor of Science - Health And Human Services
Western Governors University
Developmental Psychology
Pellissippi State Community College