Michelle Hinson
Kewaunee
Summary
Dedicated team member with strong customer service skills and expertise in inventory management. Committed to enhancing customer experiences and operational efficiency.
Overview
29
29
years of professional experience
Work History
Team Member
Tractor Supply
Kewaunee
11.2022 - 10.2024
- Assisted customers in locating products and provided expert product knowledge.
- Maintained inventory standards through regular stock checks and organization.
- Operated point-of-sale systems for efficient customer transactions.
- Collaborated with team members to ensure store cleanliness and presentation.
- Handled merchandise returns and exchanges according to company guidelines.
- Participated in team meetings to discuss sales strategies and customer feedback.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Monitored expiration dates on food items for freshness assurance.
- Upheld high standards of productivity and quality in operations.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in regular training sessions to improve product knowledge and service skills.
- Collaborated with team members to achieve daily goals.
- Answered telephones, directed calls, and took messages.
Assistant Manager
Kewaunee Health & Fitness
Kewaunee
07.2021 - 12.2021
- Facilitated communication between management and staff to enhance workflow efficiency.
- Organized promotional events to increase community awareness of fitness services.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Adjunct Faculty Member
University of Florida
Gainesville
08.2012 - 12.2017
- Developed course materials for diverse learning environments at a prominent university.
- Facilitated engaging classroom discussions to enhance student understanding and participation.
Director of Development
Institute for Public Relations
Gainesville
05.1995 - 08.2011
- Developed strategic initiatives to enhance public relations practices and education.
- Led fundraising campaigns to secure resources for research and programs.
- Collaborated with stakeholders to align communication strategies across various platforms.
- Managed partnerships with industry leaders to promote best practices in public relations.
- Oversaw the planning and execution of conferences and workshops for professionals.
- Mentored staff on effective communication techniques and professional development opportunities.
- Developed and implemented comprehensive fundraising strategies to meet organizational goals.
- Maintained accurate records of all donations received by the organization.
- Coordinated and supervised creative donor acquisition, prospect research, corporate and foundation support, government relations, and grantsmanship.
- Maintained fundraising database to produce accurate monthly reports for board of directors.
- Managed the coordination of special events such as galas, golf tournaments, luncheons.
- Cultivated strong relationships with board members, donors, prospects, and philanthropic community to keep institution's financial needs in forefront.
Education
Master of Arts - Philanthropy & Development
Saint Mary’s University of MN
Winona, MN12-2001
Bachelor of Arts - Sociology
University of Florida
Gainesville, Florida, FL12-1988
Skills
- Customer service
- Inventory management
- Point-of-sale operation
- Product knowledge
- Team collaboration
Timeline
Team Member
Tractor Supply
11.2022 - 10.2024
Assistant Manager
Kewaunee Health & Fitness
07.2021 - 12.2021
Adjunct Faculty Member
University of Florida
08.2012 - 12.2017
Director of Development
Institute for Public Relations
05.1995 - 08.2011
Master of Arts - Philanthropy & Development
Saint Mary’s University of MN
Bachelor of Arts - Sociology
University of Florida