Summary
Overview
Work History
Education
Skills
Strengths
Passions
Timeline
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MICHELLE HITT

MICHELLE HITT

Las Vegas

Summary

Diligent Server/Manager with solid background in providing exceptional customer service in fast-paced restaurant environment. Proficient in managing multiple tasks while maintaining friendly and welcoming atmosphere for guests. Demonstrated ability in handling cash transactions accurately and efficiently, and skillful in preparing and serving variety of beverages and food items.

Overview

11
11
years of professional experience

Work History

Cafe Server

Wildfire Rancho
10.2024 - 12.2024
  • Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.

Sales Associate

The Home Depot
03.2024 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

Alorica
05.2020 - 04.2023
  • Resolved customer issues with knowledgeable, friendly service, enhancing satisfaction
  • Handled calls, emails, and chats for frontline customer support
  • Consulted with customers to solve service and billing problems
  • De-escalated conflicts by maintaining calm demeanor in stressful situations
  • Mentored new employees to enhance team performance
  • Processed customer accounts setup and activation
  • Tracked promotions, exchange guidelines, payment policies, and security practices
  • Inquired to identify service needs, accurately inputting data into systems

Assistant Manager

Bricktown Brewery
09.2015 - 12.2016
  • Organized schedules and shift coverage to meet business demands
  • Maintained inventory accuracy and reconciled discrepancies
  • Delegated tasks to optimize team productivity
  • Developed strategies with store manager for sales and profit goals
  • Enforced operational standards by upholding company policies
  • Mentored staff to enhance skills and achieve targets
  • Led employees to drive productivity and efficiency
  • Initiated inventory control measures to manage stock and costs

Assistant Manager

Burger Street
01.2014 - 09.2015
  • Organized schedules and delegated tasks to enhance productivity
  • Maintained inventory accuracy, reconciling discrepancies
  • Developed strategies with manager for sales growth
  • Directed team to optimize efficiency
  • Coached team for improved productivity and confidence
  • Implemented training for new hires and supervised staff

Education

High School Diploma -

Bonanza High School
Las Vegas, NV
05.1999

Skills

  • Dependable Work Ethic
  • Food presentation
  • Supportive Interpersonal Skills
  • Cleanliness maintenance
  • Allergy awareness
  • Cash handling proficiency
  • POS system operation
  • Order accuracy
  • Food safety
  • Team leadership

Strengths

Your Strength, Explain how it benefits your work.

Passions

Career Interest / Passion

Timeline

Cafe Server

Wildfire Rancho
10.2024 - 12.2024

Sales Associate

The Home Depot
03.2024 - 09.2024

Customer Service Representative

Alorica
05.2020 - 04.2023

Assistant Manager

Bricktown Brewery
09.2015 - 12.2016

Assistant Manager

Burger Street
01.2014 - 09.2015

High School Diploma -

Bonanza High School

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MICHELLE HITT