JOSELYN AYALA
Target
SANTA ANA,CA
2
Languages
5
years of professional experience
Dedicated Beverage Specialist experienced in delivering high-quality coffee beverages and exceptional customer service. Achieved customer satisfaction through effective teamwork and adaptability in fast-paced environments. Expertise includes coffee preparation, machine maintenance, and inventory management, complemented by a friendly demeanor and skills in latte art and cash handling.
Work History
Starbucks Cafe
3 Years 3 Months- Oversaw execution of detailed opening and closing responsibilities, ensuring adherence to all established protocols.
- Studied and retained detailed information on drink menu to ensure accurate order fulfillment.
- Assisted guests with inquiries and concerns in a patient manner. Provided support to guests by addressing needs and ensuring satisfaction.
- Optimized workflow by maintaining a clean and organized workspace.
- Oversaw cash flow management to ensure financial stability.
- Operated espresso machines and brewing equipment to produce consistent beverage quality.
Team Member: Specialty Sales
4 Years 4 Months- STYLE
- Maintained organization of all sale items to enhance inventory management.
- Coordinated guest interactions to ensure satisfaction and resolve concerns promptly.
- Developed and implemented merchandising plans to enhance visibility of new product sets.
- Coached new team members on operational procedures and best practices to ensure effective integration into the team.
- Facilitated access to secure areas for authorized personnel. Assisted in maintaining inventory of keys and access devices. Supported team members in adhering to security protocols.
Waitress
5 Months- Managed service for multiple tables during busy shifts in a timely manner
- Maintained cleanliness of work area to ensure a welcoming environment
- Maintain cleanliness of work area
- Welcomed customers upon arrival to create a friendly atmosphere at any time. Taking customers' food and drink orders. Collaborating with the kitchen and bar staff. Taking customer payments.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
Education
High School Diploma
Skills
Cash register operation
Computer skills
Dependable work ethic
Leadership skills
Coffee brewing techniques
Technical proficiency
Customer engagement
Team facilitation
Point of Sale Operation
Languages
English
Spanish
Timeline
Starbucks Cafe
Barista
2023.05 - CurrentRead More
Team Member: Specialty Sales
Target
2022.04 - CurrentRead More
Waitress
I Can Barbecue- Korean Grill
2021.08 - 2022.01Read More
Santa Ana High School
High School Diploma
Read More