Joscelyn DeArmond
Titusville,FL
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and espresso machine operation skills at Kennedy Space Center Visitor Complex, ensuring customer satisfaction and efficient service. As a team player with a friendly demeanor, I significantly contributed to creating a positive atmosphere, mastering cash handling, and training new staff with encouraging coaching. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
Work History
Starbucks Barista
Kennedy Space Center Visitor Complex
11.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Worked in the food industry since I was sixteen.
- Worked in multiple areas around the park.
- Up to date on my serve safe and alcohol training course.
Cashier
Walmart
10.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Acellus Academy
Kansas City, MO12.2024
Skills
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties
Cleanliness
Exceptional customer service
Cash Register Operation
Order Taking
Espresso machine operation
Safe Food Handling
Beverage Preparation
Eagerness to learn
Languages
English
Native or Bilingual
Timeline
Cashier
Walmart
10.2023 - 03.2024
Starbucks Barista
Kennedy Space Center Visitor Complex
11.2022 - Current
High School Diploma -
Acellus Academy
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