Michelle Holcomb

As a federally funded housing complex, I am required to submit documentation every month on residents, as well as maintain the building and enforce the HUD rules. I have an enormous amount of paperwork an files that need to be kept in an organized manner. I collect rent monthly and maintain the resident ledgers.

• Resolved customer discrepancies and disputes in a timely and diplomatic manner
• Posted incoming payments and advance deposits to maintain daily cash receipts journal
• Answered questions from vendors, employees and customers about bills, paychecks, and invoices
• Oversaw and resolved issues on payment discrepancies and customer write-offs
• Collected outstanding payments from customers and handled customer inquiries promptly
• Created periodic reports comparing budgeted costs to actual costs
• Analyzed and resolved misapplied payments and banking discrepancies
• Processed customer credit applications and maintained customer profiles
• Drafted executive correspondence regarding account discrepancies and collections efforts