Brandy Martinez
www.linkedin.com/in/brandy-martinez-516154a1
San Diego,CA
Summary
Experienced Sociable Client Success Manager bringing over 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing client dissatisfaction and managing competing priorities with superior results. Noted for creativity in customer support strategies. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Portfolio Property Manager
Action Property Management And Sales
San Diego, CA
09.2018 - 08.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
- Created customer support strategies to increase customer retention.
Community Manager
MG Properties
San Diego, CA
01.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Assistant Property Manager
Equity Residential Properties
San Diego, CA
07.2013 - 12.2016
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM05.1996
Skills
- Business Management and Development
- Strategic Account Planning
- Renewal Opportunities
- Client Rapport-Building
- Effective Customer Communication
- Consultative Selling Techniques
- Onboarding New Client Accounts
- Technical Issue Resolution
- Client Relationship Management
- Best Practices and Methodologies
Timeline
Portfolio Property Manager
Action Property Management And Sales
09.2018 - 08.2022
Community Manager
MG Properties
01.2017 - 07.2018
Assistant Property Manager
Equity Residential Properties
07.2013 - 12.2016
High School Diploma -
West Mesa High School
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