Onika Kilkenny
Long Beach,CA
Summary
Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Action Property Management And Sales
08.2015 - 09.2017
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and residents upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Postal Carrier
United States Postal Office
04.2014 - 02.2015
- Planned and cased mail in sequence of delivery for designated route.
- Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Customer Service Representative
Wells Fargo & Company
01.2009 - 09.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Science - Accounting
El Camino College
Torrance, CA06.2024
No Degree - Paralegal Studies
Career Colleges of America - San Bernardino
San Bernardino, CA06.2004
High School Diploma -
West Covina High School
West Covina, CA05.2002
Skills
- Performance Strategies
- Problem-Solving Skills
- Brand Representation
- Filing
- Customer Account Management
- Written and Oral Communications
- Hospitality Service
- Sales Expertise
- Customer Service
- Calm and Professional Under Pressure
- First-Tier Technical Support
- Complex Transactions
- Reading Comprehension
hobbies
- Reading
- Event Planning
- Fashion styling
- Cooking
Timeline
Front Desk Agent
Action Property Management And Sales
08.2015 - 09.2017
Postal Carrier
United States Postal Office
04.2014 - 02.2015
Customer Service Representative
Wells Fargo & Company
01.2009 - 09.2010
Associate of Science - Accounting
El Camino College
No Degree - Paralegal Studies
Career Colleges of America - San Bernardino
High School Diploma -
West Covina High School
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