Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Holmes

San Tan Valley,AZ

Summary

Experienced healthcare professional with 3+ years in patient care coordination, member services, and healthcare systems training. Skilled in streamlining processes, educating patients, and supporting care teams in clinical and remote settings. Proficient in EHR management, interdepartmental communication, and chronic care program support. Known for building trust with patients and colleagues, prioritizing health outcomes, and enhancing the overall patient experience.

Overview

8
8
years of professional experience

Work History

Member Service Agent

Arkos Health
Gilbert, AZ
07.2021 - Current
  • Navigate multiple healthcare databases to ensure accurate patient information and care continuity
  • Scheduled preventive care appointments for the Medicare, Medicaid and Humana population, maintaining an average of 10+ daily appointments while ensuring data accuracy across Salesforce, Five9 and Abstrakt
  • Proactively identified opportunities for process improvement within the department, resulting in increased efficiency and productivity for the entire team.
  • Assisted in training new hires, sharing best practices and imparting valuable industry knowledge to ensure they remain HIPAA compliant on each call.

Uber Driver

Uber
07.2021 - 01.2022
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.

Lead Sales Associate, Trainer

United Fire Equipment Company
12.2019 - 03.2020
  • Monitored sales team performance and provided constructive feedback
  • Streamlined team sales processes increase productivity
  • Trained, coached and mentored new sales associates for maximum performance
  • Managed approximately 15-30 orders per day via walk ins, phone calls and faxes

Seasonal Life Skills Mentor

Four Directions
Chandler, Arizona
07.2019 - 10.2019
  • Implemented evidence-based practices to promote a positive learning environment within mentoring sessions.
  • Maintained detailed records documenting progress made toward established goals throughout the mentorship process.
  • Enhanced mentee self-sufficiency by providing personalized guidance on daily living tasks.
  • Connected patients with appropriate community resources to enhance their access to vital services and supports.
  • Recorded status and duties completed in logbooks for billing purposes.

Sr. Field Resource Coordinator, Fulfillment Trainer

Dish Network
Phoenix, AZ
04.2017 - 07.2019
  • Recruited and trained new members of Samsung Fulfillment team.
  • Monitored participant workflow and behaviors throughout the training process.
  • Educated clients on proper use of products and systems after in-home Amazon installation was completed by technician.
  • Managed technicians daily work routes to ensure no overlap on schedule.
  • Implemented business strategies, increasing revenue by 10% in Q1 and effectively targeting new markets.

Education

Some College (No Degree) - Nursing

Central Arizona Valley Institute of Technology
Coolidge, AZ

High School Diploma -

Poston Butte High School
San Tan Valley
05.2016

Skills

  • Collaborative team management
  • Appointment coordination
  • Employee onboarding and training
  • Client relationship management
  • Customer-focused complaint resolution
  • Telephonic engagement skills
  • Salesforce CRM proficiency
  • Extensive background in customer service
  • Client interaction proficiency
  • Workflow optimization
  • Member account management
  • Strong written and verbal communication skills

Timeline

Member Service Agent

Arkos Health
07.2021 - Current

Uber Driver

Uber
07.2021 - 01.2022

Lead Sales Associate, Trainer

United Fire Equipment Company
12.2019 - 03.2020

Seasonal Life Skills Mentor

Four Directions
07.2019 - 10.2019

Sr. Field Resource Coordinator, Fulfillment Trainer

Dish Network
04.2017 - 07.2019

Some College (No Degree) - Nursing

Central Arizona Valley Institute of Technology

High School Diploma -

Poston Butte High School

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Michelle Holmes