Michelle Hopkins
Hunker,PA
Summary
Accounts receivable supervisor with a background in receivables management, cash flow control, and customer issue resolution. Increased collections by 20%, maintained 100% invoice accuracy, and improved workflow efficiency while leading a team of four and reducing bad debt exposure.
Overview
34
34
years of professional experience
Work History
ACCOUNTS RECEIVABLE SUPERVISOR
HomeServe USA
Norwalk, CT
10.2016 - 09.2026
- Efficient collections: Increased payment collection rates by 20% through targeted collection strategies.
- Resolved billing disputes promptly, fostering positive customer relationships and ensuring consistent, timely payments.
- Accurate billing: Achieved 100% invoice accuracy with zero billing discrepancies after process improvements.
- Streamlined AR processes to reduce manual work and improve payment processing turnaround time by implementing effective workflows.
- Risk mitigation: Identified and addressed credit risks, reducing bad debt exposure.
- Led team of 4 employees in daily operations, enhancing overall performance and accountability.
OFFICE MANAGER
Pierce Contracting, Inc.
Mars, PA
04.2008 - 12.2016
- Managed office operations for Pierce Contracting, Inc. construction staff and vendors
- Coordinated payroll records, timesheets, and employee paperwork
- Processed invoices, purchase orders, and accounts payable for contracting projects
- Entered data accurately to maintain up-to-date financial records., Accounts Receivable, Accounts Payable, Generating Payroll, Paying Employer Taxes, Creating Estimates, Communicating with Vendors and Customers, QuickBooks, Accounting, Interviewing/Hiring, Executed daily banking transactions.
BUSINESS MANAGER
Barkley Motorsports
Latrobe, PA
01.2007 - 12.2009
- Addressed customer inquiries and resolved issues to enhance client satisfaction., Answering Phones and Directing Phone Calls, Taking Credit Applications from Customers, Acquiring Financing for Customers, Review and promote optional add-on products, Completed paperwork and contracts to ensure compliance and facilitate transactions., Preparing Purchase Folders, Filing completed Paperwork with Banks, State, Etc.
- Filing completed Paperwork with Banks, State, Etc.
- Filing completed Paperwork with Banks, State, Etc.
FOH MANAGER
Pepperwood Grille
Greensburg, PA
09.2003 - 01.2007
- Oversaw front of house restaurant operations and team, ensuring seamless service delivery.
- Supervised Pepperwood Grille front-of-house staff during daily dining room service.
- Coordinated seating flow, reservations, and host stand coverage.
- Trained servers, hosts, and busers on service standards.
RESTAURANT CLOSING MANAGER
Chesterfield's Restaurant
N. Huntingdon, PA
01.2001 - 09.2003
- Customer Service, Supervised staff to improve service delivery and streamline operations, Prepared and served beverages at the bar, Provided attentive service to restaurant guests, Nightly Closing of Restaurant, Conducted security checks to maintain safety and protect restaurant assets.
- Supervised Chesterfield's closing shift, coordinating dining room and kitchen shutdown tasks.
- Secured Chesterfield's cash drawers, POS terminals, and nightly paperwork.
- Inspected Chesterfield's restaurant for cleanliness, safety, and readiness for next day.
RETAIL MANAGER
Piercing Pagoda
Greensburg, PA
11.1992 - 01.2001
- Managed Piercing Pagoda kiosk operations and daily retail sales floor activities.
- Coached sales associates on customer service, product knowledge, and piercing procedures.
- Monitored inventory levels, replenished jewelry displays, and organized merchandise presentation.
- Customer Service, Coordinated employee schedules to ensure optimal store coverage during peak hours, Organized product displays to drive customer engagement and increase sales visibility, Banking, Achieved monthly sales goals through effective team management and strategic planning, Opening and Closing Store.
Education
High School Diploma -
Hempfield Area High School
Greensburg, PA04-1990
Skills
- Receivables management
- Cash Flow Management
- Billing reconciliation
- Cash application
- Payment posting
- Workflow Optimization
- Operational Efficiency
- Financial Software
- Document Management
- Task Prioritization
- Staff management
- Analytical thinking
- Conflict resolution
- Client Relations
- Analytical thinking
Timeline
ACCOUNTS RECEIVABLE SUPERVISOR
HomeServe USA
10.2016 - 09.2026
OFFICE MANAGER
Pierce Contracting, Inc.
04.2008 - 12.2016
BUSINESS MANAGER
Barkley Motorsports
01.2007 - 12.2009
FOH MANAGER
Pepperwood Grille
09.2003 - 01.2007
RESTAURANT CLOSING MANAGER
Chesterfield's Restaurant
01.2001 - 09.2003
RETAIL MANAGER
Piercing Pagoda
11.1992 - 01.2001
High School Diploma -
Hempfield Area High School