MICHELLE HOPSON
St. Louis,MO
Summary
Risk and Compliance Administrator with expertise in AML/BSA compliance and fraud detection at Block, Inc. Achievements include enhancing audit-ready reporting and ensuring strict regulatory compliance. Skilled in evidence documentation and pattern recognition, fostering interdepartmental collaboration to boost compliance and operational efficiency. Proven track record in developing robust compliance programs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Risk and Compliance Administrator
Western Specialty Contractors
St. Louis, MO
05.2025 - Current
- Maintain audit-ready compliance documentation, reports, and regulated records supporting Enterprise Risk Management functions.
- Review, validate, and organize data required for compliance checks, audits, and internal reporting.
- Track required compliance activities including document submissions, certifications, and deadlines.
- Strengthen documentation quality, workflow consistency, and regulatory adherence through structured processes.
- Prepare materials for compliance reviews and facilitate communication across departments.
Leasing Consultant
Trinity Property Consultants
St. Louis, MO
08.2024 - 02.2025
- Processed 100+ leasing applications involving identity verification, background checks, income validation, credit screening, and fraud-flag review with 100% policy compliance.
- Ensured all leasing files, inspection forms, and compliance documents met audit, legal, and internal accuracy standards.
- Identified inconsistencies in applicant information and escalated potential fraud indicators appropriately.
- Maintained confidential resident information and adhered to strict data-privacy and security protocols.
- Coordinated move-in documentation, inspections, lease agreement execution, and compliance folders with strong attention to detail.
- Managed and documented over 50 maintenance requests per month, demonstrating operational case triage, prioritization, and tracking skills.
- Delivered clear communication of policy and regulatory requirements to applicants and residents, contributing to a 98%+ satisfaction rating.
Customer Success Specialist (Contract)
Curology
Remote
04.2024 - 05.2024
- Handled sensitive patient information in compliance with data protection, privacy, and communication standards.
- Triaged cases, performed account verification, and escalated potential compliance concerns.
- Maintained accurate records and followed strict documentation procedures.
Multiple Compliance & Risk Roles
Block, Inc. (Cash App & Square)
St. Louis, MO
01.2015 - 03.2023
- Compliance Appeals Specialist | October 2021 - March 2023 (Layoff)
- Reviewed escalated accounts flagged for AML, fraud, or Terms of Service violations to determine whether deactivation decisions should be upheld or reversed.
- Analyzed transactional behaviors, customer communication, and risk data for financial crime indicators.
- Produced investigation summaries with clear documentation of findings, evidence, and recommendations.
- Contributed to onboarding and training materials for new analysts.
- Due Diligence Support Specialist | January 2017 - October 2021
- Investigated high-risk accounts related to fraud, exploitation, trafficking, prohibited content, and other sensitive violations.
- Identified suspicious activity patterns and escalated cases requiring SAR-level review.
- Applied AML/BSA guidelines to daily investigative processes.
- Collaborated with operations, legal, and risk teams to ensure regulatory alignment and improve detection accuracy.
- Supported compliance program enhancements through project work and data-driven analysis.
- Customer Success Associate | August 2015 - January 2017
- Identified fraud trends and account irregularities during customer support interactions.
- Followed strict identity verification processes and compliance protocols.
- Documented system issues and provided feedback to improve compliance-related workflows.
Education
Bachelor of Arts - Psychology
Saint Louis University
St. Louis, MOSkills
- AML/BSA compliance
- Fraud detection
- Transaction monitoring
- KYC and identity verification
- Enhanced due diligence
- Case review
- Evidence documentation
- Pattern recognition
- Regulatory compliance
- Risk assessment
- Audit-ready reporting
- Confidential information management
- Chainalysis expertise
- Zendesk proficiency
- Salesforce experience
- Google Workspace skills
- Microsoft Office suite
Certification
Chainalysis Reactor Certification, 2021, Cryptocurrency tracing, blockchain-based AML investigations
Work Preference
Open to Remote/Hybrid
Timeline
Risk and Compliance Administrator
Western Specialty Contractors
05.2025 - Current
Leasing Consultant
Trinity Property Consultants
08.2024 - 02.2025
Customer Success Specialist (Contract)
Curology
04.2024 - 05.2024
Multiple Compliance & Risk Roles
Block, Inc. (Cash App & Square)
01.2015 - 03.2023
Bachelor of Arts - Psychology
Saint Louis University