Sashay Phillips
Sandy Springs,GA
Summary
Detail-oriented BSA/AML and risk-focused financial services professional with hands-on experience in transaction monitoring, CTR processing, fraud investigation, and regulatory compliance support. Proven ability to identify suspicious activity, manage high-risk accounts, and maintain accuracy in audit and documentation processes. Skilled in case management systems, compliance reporting, and cross-functional collaboration to mitigate financial risk. Seeking to transition into a dedicated AML/BSA role to further develop expertise in financial crime prevention.
Overview
6
6
years of professional experience
Work History
Banking Operations Specialist (Risk & Compliance)
Navy Federal Credit Union
Sandy Springs, GA
04.2025 - Current
- Conducted BSA/AML compliance reporting, including preparation and filing of Currency Transaction Reports (CTRs) for transactions exceeding $10K in accordance with regulatory requirements.
- Investigated suspicious account activity, fraud cases, and wire transactions to identify potential financial crime risks and ensure regulatory compliance.
- Developed compliance tracking tools and audit reporting dashboards using Excel to support case management and reduce operational risk
- Performed compliance checks and documentation validation for IRA setup, rollovers, and account servicing, maintaining high audit accuracy..
Client Risk & Financial Services Specialist
US Bankcorp
Atlanta, GA
06.2022 - 04.2025
- Monitored personal and business accounts to identify financial risks, irregular activity, and compliance concerns across lending, credit, and cash management products.
- Conducted account reviews and risk assessments, identifying emerging patterns and coordinating with underwriting and credit teams to mitigate potential risk exposure.
- Managed and analyzed high-risk accounts, using CRM and case management tools to track activity, identify trends, and support risk mitigation efforts.
Customer Account & Risk Support Specialist
Slomins Security
Hicksville, NY
09.2020 - 04.2022
- Monitored customer accounts to identify retention risks, behavioral patterns, and potential account concerns, using CRM and case management tools.
- Trained new hires on process workflows, customer account handling, and issue resolution protocols to ensure consistency and efficiency.
- Analyzed customer data to identify trends, engagement risks, and opportunities for proactive outreach, improving retention and overall account stability.
Education
Bachelor of Arts - Business Communication
New York City College of Technology
Brooklyn, NY2028
High School Diploma -
Martin Van Buren HS
Queens Village, NY06.2016
Skills
- AML/BSA Compliance
- Fraud & Transaction Monitoring
- Risk Analysis & Mitigation
- Regulatory Reporting
- Cross-Functional Collaboration
- Process Improvement & Operational Efficiency
- CRM Systems (UAD)
- ServiceNow
- Microsoft Excel (Pivot Tables, Reporting, Tracking)
Timeline
Banking Operations Specialist (Risk & Compliance)
Navy Federal Credit Union
04.2025 - Current
Client Risk & Financial Services Specialist
US Bankcorp
06.2022 - 04.2025
Customer Account & Risk Support Specialist
Slomins Security
09.2020 - 04.2022
Bachelor of Arts - Business Communication
New York City College of Technology
High School Diploma -
Martin Van Buren HS