Jacquelyn DeMarzo
Port Saint Lucie,FL
Summary
Banking Risk and Operations Professional with over 10 years of experience in branch leadership and regulatory compliance. Resolved complex client issues through expertise in AML/BSA, KYC, and operational controls, while maintaining strict adherence to security procedures and regulatory standards.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Banking Center Manager
Seacoast Bank
04.2026 - Current
- Assess complex, escalated customer and account situations, balancing legitimate client needs with fraud, operational, regulatory, and reputational risk to the bank.
- Partner with BSA to maintain branch adherence to AML/BSA requirements, including CIP, account-opening due diligence, ongoing customer profiling, enhanced due diligence, OFAC requirements, and suspected-activity documentation.
- Maintain oversight of dual-control, security, audit, cash-control, business-continuity, and other regulated banking procedures; communicate updates and coach associates on consistent execution.
- Served as primary security contact and business-continuity leader, reinforcing safeguards for customers, associates, bank assets, and sensitive information.
- Prepared KYC memos and addressed RFI accountabilities while ensuring information was accurate and complete.
- Compiled and reviewed branch and management reports, identified exceptions and control gaps, coordinated corrective actions, and ensured audit-ready documentation.
Senior Client Advisor
Seacoast Bank
11.2021 - 04.2026
- Serviced consumer and business accounts, completed maintenance, processed transactions, and guided clients through lending applications, ensuring compliance with identity-verification and documentation requirements.
- Evaluated client needs and account information, resolved complex service issues, and coordinated with internal partners when requests required additional review or specialized support.
- Maintained expert knowledge of banking products and procedures, safeguarded confidential client information, and ensured accuracy in execution of client transactions.
Relationship Banker
JPMorgan Chase Bank
06.2018 - 12.2020
- Delivered personalized banking support by assessing customer needs and recommending tailored financial solutions, ensuring compliance with account-opening and servicing procedures.
- Managed daily branch operations, resolved escalated client and team matters, and supported adherence to established controls.
- Built strong client relationships through personalized banking solutions.
- Analyzed customer needs to recommend appropriate financial products.
- Educated clients on banking services and digital tools for enhanced access.
Lead Teller Operations Specialist
JPMorgan Chase Bank
09.2015 - 06.2018
- Oversaw teller-line operations and complex transaction processing, guided associates to ensure accurate handling of cash, checks, monetary instruments, and payments, enhancing overall transaction integrity.
- Performed daily cash settlement and reconciliation, researched discrepancies, resolved exceptions to maintain accurate records and uphold strong operational control.
- Supported branch compliance through routine audits, monitored policies, followed up on corrective actions, and reinforced cash-handling, security, and dual-control procedures to strengthen operational integrity.
Education
Associate Degree - Marketing Management
Indian River State College
Fort Pierce, FLAssociate Degree - Business Administration
Indian River State College
Fort Pierce, FLSkills
- AML/BSA compliance
- KYC
- Customer identification
- Enhanced due diligence
- OFAC compliance
- Fraud detection
- Activity escalation
- Transaction review
- Risk documentation
- Operational compliance
- Audit preparation
- Discrepancy reconciliation
- Client security
- Team leadership
- Branch operations management
- Effective communication
- Problem solving
- Attention to detail
- Banking operations
- Team coaching
- Regulatory compliance
- Audit readiness
- Sales strategies
Certification
Notary Public
Accomplishments
- Collaborated with the Merger and Acquisition Team on the controlled conversion and transfer of acquired-bank data.
- Reviewed and documented monthly branch budget data and partnered with the branch team to reduce spending in targeted categories.
Timeline
Assistant Banking Center Manager
Seacoast Bank
04.2026 - Current
Senior Client Advisor
Seacoast Bank
11.2021 - 04.2026
Relationship Banker
JPMorgan Chase Bank
06.2018 - 12.2020
Lead Teller Operations Specialist
JPMorgan Chase Bank
09.2015 - 06.2018
Associate Degree - Marketing Management
Indian River State College
Associate Degree - Business Administration
Indian River State College