Michelle Houghton
Spokane,WA
Summary
Experienced and dedicated retail professional with a deep understanding of retail operations. Over twenty years of experience in high-volume settings, bringing a wealth of knowledge and expertise to any team. Recognized for exceptional service mindset, consistently providing outstanding member service and maintaining professional relationships with customers and employees. Motivated leader with strong organizational and prioritization abilities, ensuring daily duties are tackled in order of highest priority. Excels at handling tasks with accuracy and efficiency, while demonstrating excellent communication and time management skills.
Overview
19
19
years of professional experience
Work History
Teller Specialist
Spokane Teachers Credit Union
02.2023 - Current
- Process customer transactions promptly while answering member inquiries regarding account balances, transaction history, and interest rates.
- Identify opportunities for new products/services that will benefit our members in MET also referring members to Investment Services.
- As SCVT I balance cash drawer, mini vault, and main vault daily and resolve discrepancies to provide accurate data regarding cash flow.
- Mentor new hires on customer service, policies and procedures.
- Order weekly cash and coin and inputting data into C3
Head Teller
Banner Bank
02.2020 - 10.2021
- Provide an excellent experience for clients acting as the face of the Bank and process transactions accurately and efficiently
- Assist clients in achieving their financial goals by actively referring Bank products/services and sell Bank products and services via in-person and telephone conversations
- Maintain a high level of personal reliability and punctuality and work effectively as a team contributor on all assignments
Cash Application Specialist
Providence Health & Services
04.2014 - 04.2019
- Accurately post third party payments, zero pays, adjustments, denials and patient payments within the departments mandated time frames
- Validate patient payments collected by clinics for prompt posting
- Analyze third-party payments, adjustments, and denials
- Calculate/Post contractual adjustments, post insurance message codes and if there is a balance, forward to the next appropriate responsible party
- Add invoice comments and ANSI Codes that clearly explain reasons for adjustments, denials or refunds
- Accurately post corrective entries within department mandated time frames
- Maintain accurate, clear concise and complete account notes and other relevant information, Identify, resolve and escalate major issues and service failures that impede success
Customer Service Representative
Global Credit Union
07.2006 - 04.2014
- Receive checks and cash for deposit, verify amounts and check accuracy of deposit slips
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Order a supply of cash to meet daily needs
- Monitor bank vaults to ensure cash balances are correct
- Carry out special services for customers, such as ordering bank cards and checks
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Identify transactions mistakes when debits and credits do not balance
- Compile information about new accounts, enter account information into computers, and file related forms and other documents
Education
High School Diploma -
East Valley High School
Valley, WASkills
- Time management
- Exceptional customer service
- Reliability
- Processes and Procedures
- Teller support and mentoring
- Multi-tasking
- Strong work ethic
- Excellent communication skills
- Cash handling expertise
Timeline
Teller Specialist
Spokane Teachers Credit Union
02.2023 - Current
Head Teller
Banner Bank
02.2020 - 10.2021
Cash Application Specialist
Providence Health & Services
04.2014 - 04.2019
Customer Service Representative
Global Credit Union
07.2006 - 04.2014
High School Diploma -
East Valley High School
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