Open To Work
Michelle House
Supervisor
Sarasota,FL
Work Preference
Summary
Results-driven Shift Supervisor with a strong focus on customer satisfaction and operational improvements. Proven ability to enhance workflow efficiency and resolve conflicts, ensuring high service standards.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
Sarasota, FL
03.2021 - Current
- Supervised daily operations, ensuring consistency in service quality and adherence to company standards.
- Trained and mentored new team members, fostering a collaborative work environment.
- Monitored inventory levels, coordinating timely replenishment to maintain product availability.
- Implemented operational improvements, enhancing workflow efficiency and customer satisfaction.
- Resolved customer concerns promptly, maintaining high levels of service excellence.
- Developed staff schedules to optimize coverage during peak hours and reduce labor costs.
- Completed store opening and closing procedures and balanced tills.
Cafe Manager
Guest Services
Sarasota, FL
09.2013 - 04.2021
- Oversaw daily café operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on best practices and customer engagement techniques.
- Analyzed sales data to identify trends, driving strategies for menu enhancements.
- Managed vendor relationships, negotiating contracts for cost-effective supply procurement.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Education
High School Diploma -
Riverview High School
Sarasota, FLSkills
- Customer-oriented
- Cash handling expertise
- Inventory control and record keeping
- Conflict resolution techniques
- Operations management
- Schedule management
- Strong verbal and written communication
- Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Supervisor
Starbucks
03.2021 - Current
Cafe Manager
Guest Services
09.2013 - 04.2021
High School Diploma -
Riverview High School