Michelle Howard
Little Rock,AR
Summary
Dedicated Logistics Specialist responsible for ensuring that all operations and processes run smoothly, I provide leadership and direction and consult with vendors and business partners on a daily basis. I have a solid background in high-volume transportation supply and demand. Completely focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Excellent multitasker and planner. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
25
25
years of professional experience
Work History
Logistics Specialist
Transco Lines
North Little Rock, AR
10.2022 - 08.2023
- Organized and maintained order documentation.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Kept deliveries on track and provided timely status updates.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Scheduled shipments to customer warehouses via in-house tracking system.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
Order Administrator
Georg Fischer
Little Rock, AR
05.2021 - 11.2022
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Automated document flow, accurately maintaining order tracking in database.
- Prepared work orders, bills of lading or shipping orders to route materials.
Customer Service Associate
Our House Inc
Little Rock, AR
03.2020 - 11.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Improved customer service wait times to mitigate complaints.
Household Manager
Self Employed Services
Little Rock, AR
03.2010 - 03.2020
- Managed scheduling for all appointments, including medical and dental visits.
- Monitored expenses and income for 3 member household.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Created and balanced budgets to pay bills and identify cost-saving opportunities.
- Transported and escorted clients to appointments and social outings with assigned vehicle.
Mortgage Account Manager
Loan Management Services
Irvine, CA
01.1999 - 01.2010
- Verified income of borrower and gathered credit information.
- Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships and customer care techniques.
- Devised innovative solutions for diverse types of organizations and supported business growth with focus on meeting business objectives.
- Kept detailed records regarding approved, denied and received loan applications.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ05.2008
Certificates - Banking And Financial Support Services
Southern California Regional Occupational Studies
Torrance, CA06.2006
Skills
- Tracking Inventory Levels and Orders
- Coordinating Transportation
- Warehousing and Delivery
- Verbal and Written Communication
- Logistics Process Improvement
- Decision Making
- Customer Needs Assessment
- Schedule Coordination
- Service Agreement Coordination
Additional Information
References available upon request
Timeline
Logistics Specialist
Transco Lines
10.2022 - 08.2023
Order Administrator
Georg Fischer
05.2021 - 11.2022
Customer Service Associate
Our House Inc
03.2020 - 11.2020
Household Manager
Self Employed Services
03.2010 - 03.2020
Mortgage Account Manager
Loan Management Services
01.1999 - 01.2010
Associate of Arts - Health Administration
University of Phoenix
Certificates - Banking And Financial Support Services
Southern California Regional Occupational Studies
Similar Profiles
Angela BuchananAngela Buchanan
Truck Driver at Transco LinesTruck Driver at Transco Lines
Brandon AustinBrandon Austin
Transportation Manager II at Transco LinesTransportation Manager II at Transco Lines
Michelle HowardMichelle Howard
Logistics Specialist at Transco LinesLogistics Specialist at Transco Lines