Michelle Hubbard
Lynchburg,VA
Summary
Detail-oriented customer service professional with extensive experience in customer relations and data management. Skilled in generating leads, resolving customer issues, and maintaining accurate records. Strong communicator with expertise in CRM software and data entry. Committed to enhancing customer satisfaction and supporting team success.
Overview
8
8
years of professional experience
Work History
Customer Care Coordinator(Remote)
New Century Health
01.2022 - 08.2023
- Managed high volume of outbound calls, entered data into company database, validated accuracy of information, generated data reports, prioritized and executed multiple system tasks.
- Developed customer service policies and procedures.
- Provided timely and accurate responses to customer inquiries.
Customer Care Coordinator(remote)
Magellan Health
06.2021 - 01.2022
- Analyzed and updated all necessary changes, processed customer service requests via phone support and faxes, notating customer and doctors correspondence in CRM, audited internal data and processes, managed high outbound calls communication.
- Collaborated with other professionals such as psychiatrists, therapist, doctors, to ensure comprehensive care for each client.
Customer Services Representative(hybrid)
Concentrix
10.2018 - 03.2021
- Assisted staff with resolving complex customer issues, cross-trained in multiple departments, documented customer correspondence in CRM
- Updated customer accounts as needed when changes occurred in their account information or preferences.
- Managed workflow processes to meet deadlines while ensuring quality standards were met.
- Answered customer inquiries and provided accurate information regarding services.
- Assisted customers with service requests, product orders, and billing inquiries.
- Processed payments for services and products using various payment methods.
Cashier
Walmart
Lynchburg, Virginia
10.2015 - 07.2016
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items and checked pricing on cash register for accuracy.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Heritage High School
06-2012
Skills
- Proficient in Microsoft programs
- Efficient and detailed oriented
- Inbound and Outbound Calling
- Technical Support
- Billing enrollment
- Customer Relationship Management (CRM)
- Data Analysis
- Multitasking
- Problem-Solving
- Effective Communication
- Prior authorization processing
- Claims processing proficiency
Timeline
Customer Care Coordinator(Remote)
New Century Health
01.2022 - 08.2023
Customer Care Coordinator(remote)
Magellan Health
06.2021 - 01.2022
Customer Services Representative(hybrid)
Concentrix
10.2018 - 03.2021
Cashier
Walmart
10.2015 - 07.2016
High School Diploma -
Heritage High School