Nancy Mendoza
Rosharon,TX
Summary
Experienced customer service coordinator with a decade of proven expertise. Seeking a career opportunity to leverage training skills and drive success for the company. Eager to take on new challenges and develop additional skills to contribute to organizational growth and excellence.
Overview
12
12
years of professional experience
Work History
Customer Care Coordinator(Remote)
Numotion
Houston, TX
10.2019 - Current
- Handle inbound and outbound calls.
- Generate new orders and ensure efficient processing.
- Coordinate evaluations and deliveries of equipment.
- Coordinate with medical institutions to obtain essential paperwork for order completion.
- Engage with clients to review coverage, deductibles, and financial obligations.
Patient Account Representative
Medical Plus Supplies
Houston, TX
05.2013 - 10.2019
- Facilitated care for 400+ patients in Dallas branch.
- Coordinated with specialty clinics including vent, pulmonary, and GI clinics.
- Gathered necessary documentation to support insurance claims.
- Processed prior authorization requests and managed appeals for denied supplies.
Education
High School Diploma - undefined
Westside High School
Houston, TX05.2005
Skills
- Patience and composure
- Inbound customer service
- Strong organization
- Customer relations
- First call resolution
- Customer experience improvement
- Problem-solving
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Coordinator(Remote)
Numotion
10.2019 - Current
Patient Account Representative
Medical Plus Supplies
05.2013 - 10.2019
High School Diploma - undefined
Westside High School