Michelle Hunter
Goodyear,AZ
Summary
Well-qualified sales professional that is committed to delivering a world class experience. Knowledgeable, organized and dependable with a proven track record of successfully managing multiple priorities with a positive attitude while achieving desired results. Honest and dedicated team player that is seeking a meaningful position that can apply my diverse skills and background to enhance the company and take on new professional challenges together.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
JWilliams Staffing Real Estate Recruitment
01.2024 - Current
- Partnered with mortgage professionals and various builders to prepare and showcase homes.
- Managed sales lobby, advised and informed prospective clients on current market activities and conditions.
- Researched sales information, special marketing and incentives
- Assisted buyers with finding ideal homes by analyzing needs, requirements, and budgets.
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout their buying experience.
Small Business Banker
Wells Fargo Bank, N.A.
05.2022 - 05.2024
- Focused on developing and maintaining profitable lending and deposit relationships with both new and existing small business clients
- Build and deepen small business relationships, actively connect with clients and execute consistent follow-up routines to meet their needs
- Consult with clients and prospects to understand both their business and life priorities
- Collaborated with business partners to deliver an exceptional customer experience by focusing on clients comprehensive needs.
- Established strong relationships with small business owners, earning their trust as a reliable advisor.
- Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
Senior Account Resolution Specialist
Wells Fargo Bank, N.A.
08.2020 - 05.2022
- Collaborated with clients to determine reasoning for account delinquency and evaluated the clients financial position; structured terms for full repayment in addition to providing qualified deferment options.
- Excelled in a professional, customer-centric, and high call volume environment; Received inbound calls; successfully executed outbound calls utilizing auto-dialer and direct dial technology.
- Created ongoing learning and development process to consistently apply operational policies along with State & Federal regulations governing collection practices.
- Provided exceptional service while maintaining empathy when evaluating clients individual situations to determine relevant solutions.
- Created detailed documentation for each case handled, ensured proper record-keeping for future reference and audit purposes.
Branch Relationship Banker
Vantage West Credit Union
02.2019 - 07.2020
- Established new accounts, assisted customers with loan document signing for home equity accounts, auto loans and various types of consumer credit solutions.
- Effectively prospected for new Member through attending local community events and visiting surrounding businesses.
- Increased branch new member relationships by Self Sourcing new Vantage West at Work opportunities.
- Exceeded business goals and objectives, while fostering a team atmosphere.
Personal Banker
Chase Bank
05.2018 - 02.2019
- Performed detailed financial assessments to determine client's goals and recommended relevant banking products and solutions
- Established new accounts, assisted customers with loan document signing for home equity accounts, auto loans and various types of consumer credit solutions
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Successfully partnered with specialty group experts to assist clients with more complex financial needs
- Consistently created outstanding customer experience resulting in branch exceeding client service goals.
Education
Arizona Real Estate License -
Arizona School of Real Estate & Business
Glendale, ArizonaSkills
- Home Showings
- Sales Presentations
- Highly Professional
- Local Market Expertise
- Relationship Building
- Effective Time Management
- Lead Generation and Follow up
- Business Development
- Detail-Oriented
- Strong Networking Experience
- Training and Development
Certification
- Arizona Department of Real Estate # SA712847000
- National Notary Association Certified
- National Notary Loan Signing Agent
- National Mortgage Licensing System and Registry (NMLS) registered
- FSD Banking Systems
- CPR Certification
Timeline
Licensed Real Estate Agent
JWilliams Staffing Real Estate Recruitment
01.2024 - Current
Small Business Banker
Wells Fargo Bank, N.A.
05.2022 - 05.2024
Senior Account Resolution Specialist
Wells Fargo Bank, N.A.
08.2020 - 05.2022
Branch Relationship Banker
Vantage West Credit Union
02.2019 - 07.2020
Personal Banker
Chase Bank
05.2018 - 02.2019
Arizona Real Estate License -
Arizona School of Real Estate & Business
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