Summary
Work History
Timeline
Education
Skills
Generic

MICHELLE INGRAM

Greensboro,NC

Summary

Patient-focused CNA with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

Work History

CNA

BAYADA
05.2022 - Current
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Administrative Assistant

Cone Health System
03.2021 - 05.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Answered phone calls and messages alone with scheduling appointments, and handling patient inquiries.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Patient Access Representative

Greensboro Imaging
06.2016 - 06.2021
  • Greeted and assisted patients with check-in procedures.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Answered incoming calls, scheduled appointments and filed medical records.

Administrative Assistant

Eagle Physicians
10.2007 - 06.2016
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Answered phone calls and messages for several physician OBGYN medical facility, scheduling appointments, and handling patient inquiries.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.

Unit Secretary,CNA

Wesley Long Hospital
07.2002 - 09.2007
  • Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.

Timeline

CNA

BAYADA
05.2022 - Current

Administrative Assistant

Cone Health System
03.2021 - 05.2022

Patient Access Representative

Greensboro Imaging
06.2016 - 06.2021

Administrative Assistant

Eagle Physicians
10.2007 - 06.2016

Unit Secretary,CNA

Wesley Long Hospital
07.2002 - 09.2007

High School Diploma -

George Washington High School

Nursing Assistance

Danville Community College

Education

High School Diploma -

George Washington High School
Danville, VA

Nursing Assistance

Danville Community College
Danville, VA

Skills

  • Medical Office Administration
  • ADLs Assistance
  • Health Insurance Verification
  • EMR Systems
  • Medical Records
  • Medical Terminology
  • Appointment Scheduling
  • Epic,Eclinicalworks,Salesforce
  • CPR Certified
  • CNA

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MICHELLE INGRAM