Michelle Jackson
O'Fallon,MO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.
Overview
7
7
years of professional experience
Work History
Certified Professional House Cleaner
The Cleaning Authority
Weldon Spring
05.2021 - Current
- Performed routine maintenance by emptying trash cans and replacing liners.
- Notified supervisor of any issues requiring attention.
- Worked with speed and efficiency to meet all job requirements.
- Sanitized bathrooms, kitchens and other germ-prone areas.
- Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Account Recovery Specialist
GC Services
Weldon Spring
02.2020 - 05.2021
- Reviewed documents such as contracts, invoices, statements, and other legal papers related to the recovery process.
- Monitored accounts for signs of fraud or identity theft and took action when necessary.
Front Desk Receptionist
Cherry Blow Dry Bar
Saint Charles
05.2019 - 02.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
Collections Representative
Client Services Inc.
Saint Charles
01.2019 - 05.2019
- Contacted customers to discuss and resolve past due accounts.
- Analyzed customer financial statements to determine payment plans.
- Negotiated repayment terms with customers in accordance with company policy.
- Researched account information to ensure accuracy of records.
- Processed payments received by mail, phone or online transactions.
- Responded promptly to customer inquiries regarding their accounts status.
- Followed up on promises made by customers regarding payments or settlements.
- Assisted customers in understanding their rights under applicable laws and regulations.
Collections Representative
GC Services
Saint Charles
09.2017 - 12.2018
- Answer calls from customers, enter/notate account data after call
- Contacted customers to discuss and resolve past due accounts.
- Analyzed customer financial statements to determine payment plans.
- Negotiated repayment terms with customers in accordance with company policy.
- Researched account information to ensure accuracy of records.
- Monitored delinquent accounts for timely payment resolution.
- Followed up on promises made by customers regarding payments or settlements.
- Responded promptly to customer inquiries regarding their accounts status.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled irate customers smoothly to achieve performance targets.
- Upheld privacy and security requirements for customer information.
Education
Certificate of Cosmetology - Cosmetology Education
The Salon Professional Academy
Saint Charles, MO12-2017
High school diploma -
Timberland High School
05.2016
Skills
- Customer service
- Account updating
- Product Knowledge
- Call Management
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Information Security
- Residential Cleaning
- Computer skills
- Front desk
- Typing
- Microsoft
- Meticulous and organized
- Calendar Management
- Time management
- Photography
- Communication skills
- Clerical experience
- Financial concepts
- Data entry
- Filing
- Computer literacy
- Word processing
- Multi-line phone systemsAnalysis skills
- Organizational skills
- Office experience
- Scheduling
- Bookkeeping
- File Management
- Clerical Support
Affiliations
I regularly attend a church and serve in our Children's Ministry on a regular basis
Timeline
Certified Professional House Cleaner
The Cleaning Authority
05.2021 - Current
Account Recovery Specialist
GC Services
02.2020 - 05.2021
Front Desk Receptionist
Cherry Blow Dry Bar
05.2019 - 02.2020
Collections Representative
Client Services Inc.
01.2019 - 05.2019
Collections Representative
GC Services
09.2017 - 12.2018
Certificate of Cosmetology - Cosmetology Education
The Salon Professional Academy
High school diploma -
Timberland High School