Taylor Thompson
Charlotte,NC
Summary
Highly organized, proactive, and punctual individual with a team-oriented mentality. Hardworking and solid team player who approaches tasks with a positive attitude. Constantly seeks opportunities to learn new skills and contribute to the success of the group. Possesses strong administrative, relationship-building, and problem-solving abilities, making a valuable asset to any team.
Overview
14
14
years of professional experience
Work History
Professional House Cleaner
Taylor's Cleaning Co
01.2018 - Current
- Removed, disassembled, cleaned and reassembled lighting fixtures
- Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces
- Worked with speed and efficiency to meet all job requirements
- Cleaned windows, walls, decor and appliances
- Sanitized bathrooms, kitchens and other germ-prone areas
- Collected trash from receptacles and surfaces, discreetly removing items for disposal
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Managed workload across multiple houses and satisfied customer needs for cleaning standards and details.
Mail Sorter
Staffmark Staffing UPS Mail Innovation
08.2024 - 08.2024
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into boxes with high levels of accuracy.
- Upheld company standards for quality, performance and accuracy across outbound operations.
House Keeper
Holiday Inn
09.2019 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cashier
Charley's Philly Steaks
08.2017 - 12.2017
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Took Customer orders in an efficient way
- Completed food inventory and stock
- Recorded temperatures on food being stored
Cashier
Be Good
03.2017 - 08.2017
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Took customer orders efficiently
- Completed food inventory and stock
- Order caller
- Served guess in an efficient way
- General cleaning of restaurant
Bathroom Attendant
The Elite Cleaning Company
11.2015 - 02.2017
- Provided onsite training
- Washed and spot cleaned furniture ,baseboards, mirrors, and garbage cans office machines and ashtrays
- Gathered all trash and emptied recycling bins
- Dusted and moped all hard surfaces
- Cleaned public restrooms, including scrubbing sinks , toilets, counter tops and mirrors
- Contributed to the overall atmosphere of the venue by providing courteous and respectful interactions with all patrons.
- Improved bathroom efficiency by promptly addressing maintenance issues and coordinating with custodial staff.
- Fostered a positive work culture among team members by displaying strong communication skills and willingness to support others when needed.
- Provided immediate response to emergency situations within the restroom area, following proper protocols to ensure guest safety and wellbeing.
Warehouse Associate
Employment Plus
02.2014 - 02.2016
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Counted and stocked merchandise as specified by inventory control log
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor
- Order Puller
- Packed containers and repacked damaged containers
Cashier
Jamba Juice
03.2011 - 08.2013
- Trained new team members in cash register operation, stock procedures and customer service
- Helped customers find specific products, answering questions and offering advice
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Learned roles of other departments to provide coverage and keep store operational
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC05.2014
Skills
- Customer order recording
- Scanner operations
- Customer greeting
- Cash management
- Courteous demeanor
- Active listening skills
- Detailed oriented
- Customer service expert
- Customer assistance
- Sanitizing skills
- Reliability and punctuality
- Dusting and polishing
- Professional Appearance
- Customer Service
- Cleaning and organizing abilities
- Customer service-focused
Timeline
Mail Sorter
Staffmark Staffing UPS Mail Innovation
08.2024 - 08.2024
House Keeper
Holiday Inn
09.2019 - 04.2024
Professional House Cleaner
Taylor's Cleaning Co
01.2018 - Current
Cashier
Charley's Philly Steaks
08.2017 - 12.2017
Cashier
Be Good
03.2017 - 08.2017
Bathroom Attendant
The Elite Cleaning Company
11.2015 - 02.2017
Warehouse Associate
Employment Plus
02.2014 - 02.2016
Cashier
Jamba Juice
03.2011 - 08.2013
High School Diploma -
Central Piedmont Community College