Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Jacobson

Chicago,IL

Summary

Overview

13
13
years of professional experience

Work History

Account Manager, Healthcare

W.W. Grainger Industrial Supply
08.2016 - Current
  • Manage a territory of 3.5M in sales and 2.5M in services across 3 Hospitals and 2 Federal VA's.
  • Serve as trusted partner by offering a consultatative approach through best practices in healthcare with our best in class offering.
  • Utalized Joint Commission requirements to facilitate enviroment of care rounds prior to inspections to prevent citations.
  • Established clear levels of communication with service vendors, internal partners for large service projects totalling over 2.5M in services.
  • Developed, implemented and tracked programs for VA sellers by leveraging vendors such as Rubbermaid, Milwaukee, New Pig and Masterlock.
  • Educated VA sellers and leaders on Grainger's Approved Federal Resealler Program to capture sales by leveraing the Kingdomware rulling and the importance of small bussiness utilization.
  • Coordinating VA Federal Reseller Forum Panel with local customers to reinforce the the benfit to our customers.
  • Streamlined internal processes for increased efficiency in territory management through salesforce and mission control.

Government Account Relationship Manager

W.W. Grainger Industrial Supply
06.2014 - 09.2016
  • Managed a territory of over 3M State and Local entities across MO, NE, KS, ND, SD
  • Negotiated contract renewals and responded to bid requests wi th Government Sales Manager.
  • Developed relationships with vendors to provide relevant and unique solutions for MO DOC and Behavioral Health Facilities.
  • Awarded NE Game and Parks Uniform standardization contract for 3 years with Program Manger at 115 Park locations.
  • Implemented Diversey Chemical program at Nebraska University increasing sales by $75,000 per year.
  • Tracked account performance metrics through salesforce

Territory Sales Associate

W.W. Grainger Industrial Supply
06.2011 - 05.2014

Managed 300+ small to medium size commercial and manufacturing customers.

  • Listened to customer needs and desires to identify and unique solutions
  • Partnered with National Account Manager and Site Managers for customers aligned to Procurement Advisors to increase contract awareness and spend at 25 locations.
  • Implemented consolidation programs for Koch Industries for Air Filters through branch and vendor partnerships.
  • Standardized procurement process at ADM Grain locations throughout IL and MO using ecommerce solutions.
  • Lead and coached Inside Sales team through salesforce transition
  • Monitored sales metrics to strategize and improve performance.

Education

Bachelor of Arts - Communications

Indiana University Bloomington
Bloomington, IN
05.2009

Skills

  • Healthcare Industry Knowledge
  • Account Management
  • Contract Implementation
  • Strategic Planning
  • Sales Plan Development & Execution
  • Coaching & Mentoring Others
  • Leading without authority
  • Communication Skills
  • Process Management
  • Continuous Improvement Mindset
  • Strategic Planning
  • Account Management

Accomplishments

  • Achieved [Result] through effectively helping with [Task].

Timeline

Account Manager, Healthcare

W.W. Grainger Industrial Supply
08.2016 - Current

Government Account Relationship Manager

W.W. Grainger Industrial Supply
06.2014 - 09.2016

Territory Sales Associate

W.W. Grainger Industrial Supply
06.2011 - 05.2014

Bachelor of Arts - Communications

Indiana University Bloomington
Michelle Jacobson