Overview
Work History
Education
Skills
Timeline
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Michelle Jacome

Ontario,CA

Overview

11
11
years of professional experience

Work History

Self Employment (Small Family Business)

Pi Productions
03.2020 - 09.2023
  • Scheduling meetings
  • Setting up clients with appointments
  • Payment collections
  • Website design
  • Bookkeeping

Office Manager

Proud Digital Media
12.2017 - 03.2020
  • Answered phones, scheduled appointments and meetings
  • Maintaining office services and procedures, preparing payroll, controlling correspondence, assigning and monitoring clerical functions
  • Created, maintained and updated filing systems for paper and electronic documents.
  • In charge of over 200 social media platforms on Facebook, Instagram, Twitter and Pinterest.

Sales Associate

Barnes & Noble
10.2017 - 08.2018
  • Helping customers in person and over the phone
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Helped customers complete purchases, locate items, and join reward programs
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Managed returns, exchanges, and refunds in accordance with store policy

Receptionist/Cashier

Ford of Upland
05.2016 - 05.2017
  • Answering phone calls and addressing customer inquiries,
  • Politely assisting customers in person and via telephone,
  • Handling a steady flow of paperwork including data entry, filing, scanning
  • Assisting in the Service Department as cashier

Front Desk Agent

Ontario Airport Inn
08.2012 - 05.2016
  • Greeting customers entering the hotel to ascertain what each customer needed
  • Answering phone calls and addressing customer inquiries
  • Solving problems and providing information
  • Providing excellence customer service to generate customer loyalty
  • Investigated and resolved customer inquiries and complaints in a timely and empathic manner
  • Handling a daily heavy flow of paperwork
  • Ordering supplies

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
03.2005

Skills

  • Exceptional customer services skills
  • Cash flow management
  • Multi-line phone
  • Exceptional communication skills
  • MS Windows proficient
  • Google Docs
  • Creative problem solver
  • Social Media knowledge
  • 40 wpm (7 years)
  • Cash (10 years)
  • Email Marketing
  • Digital Marketing
  • Search Engine Optimization (SEO)

Timeline

Self Employment (Small Family Business)

Pi Productions
03.2020 - 09.2023

Office Manager

Proud Digital Media
12.2017 - 03.2020

Sales Associate

Barnes & Noble
10.2017 - 08.2018

Receptionist/Cashier

Ford of Upland
05.2016 - 05.2017

Front Desk Agent

Ontario Airport Inn
08.2012 - 05.2016

High School Diploma -

Cornerstone Christian Correspondence School

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Michelle Jacome