Michelle Jacome
Ontario,CA
Overview
11
11
years of professional experience
Work History
Self Employment (Small Family Business)
Pi Productions
Ontario, CA
03.2020 - 09.2023
- Scheduling meetings
- Setting up clients with appointments
- Payment collections
- Website design
- Bookkeeping
Office Manager
Proud Digital Media
Upland, CA
12.2017 - 03.2020
- Answered phones, scheduled appointments and meetings
- Maintaining office services and procedures, preparing payroll, controlling correspondence, assigning and monitoring clerical functions
- Created, maintained and updated filing systems for paper and electronic documents.
- In charge of over 200 social media platforms on Facebook, Instagram, Twitter and Pinterest.
Sales Associate
Barnes & Noble
Glendora, CA
10.2017 - 08.2018
- Helping customers in person and over the phone
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges, and refunds in accordance with store policy
Receptionist/Cashier
Ford of Upland
Upland, CA
05.2016 - 05.2017
- Answering phone calls and addressing customer inquiries,
- Politely assisting customers in person and via telephone,
- Handling a steady flow of paperwork including data entry, filing, scanning
- Assisting in the Service Department as cashier
Front Desk Agent
Ontario Airport Inn
Ontario, CA
08.2012 - 05.2016
- Greeting customers entering the hotel to ascertain what each customer needed
- Answering phone calls and addressing customer inquiries
- Solving problems and providing information
- Providing excellence customer service to generate customer loyalty
- Investigated and resolved customer inquiries and complaints in a timely and empathic manner
- Handling a daily heavy flow of paperwork
- Ordering supplies
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA03.2005
Skills
- Exceptional customer services skills
- Cash flow management
- Multi-line phone
- Exceptional communication skills
- MS Windows proficient
- Google Docs
- Creative problem solver
- Social Media knowledge
- 40 wpm (7 years)
- Cash (10 years)
- Email Marketing
- Digital Marketing
- Search Engine Optimization (SEO)
Timeline
Self Employment (Small Family Business)
Pi Productions
03.2020 - 09.2023
Office Manager
Proud Digital Media
12.2017 - 03.2020
Sales Associate
Barnes & Noble
10.2017 - 08.2018
Receptionist/Cashier
Ford of Upland
05.2016 - 05.2017
Front Desk Agent
Ontario Airport Inn
08.2012 - 05.2016
High School Diploma -
Cornerstone Christian Correspondence School