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Michelle Jacovo
Riverside,CA
Summary
Dynamic and dependable professional with a proven track record at Disneyland Resort, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and communication. Adaptable and detail-oriented, skilled in cash handling and maintaining a clean environment, ensuring a positive experience for all guests.
Overview
11
11
years of professional experience
Work History
Outdoor Vending
Disneyland Resort
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shift Leader
Carl's Jr
10.2023 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Cashier
Walmart
10.2019 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Carl's Jr
10.2014 - 10.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
General Studies
Ramona High School
Riverside, CA06-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
Interests
Timeline
Shift Leader
Carl's Jr
10.2023 - 02.2024
Outdoor Vending
Disneyland Resort
02.2023 - Current
Cashier
Walmart
10.2019 - 08.2022
Cashier
Carl's Jr
10.2014 - 10.2019
General Studies
Ramona High School
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