Michelle Jacques
Tacoma,WA
Summary
Detail-oriented manager with several years of experience the field. Successful at setting and meeting long-term goals through day-to-day organization and providing excellent customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience through the power of our brown boxes.
Overview
18
18
years of professional experience
Work History
Fulfillment/Delivery Manager
Nordstrom
Bellevue, WA
10.2023 - Current
- Provided leadership and direction to team members in daily meeting setting to ensure that all goals are met for the day.
- Managed a team of 100+ people during peak times.
- Learning complexities of one of the largest stores and integrating skills and balancing results.
Fulfillment Manager
Nordstrom
Tacoma, WA
02.2020 - Current
- Developed and maintained an efficient process for order fulfillment after re-opening the store.
- Monitored daily production activities to ensure productivity goals within region to ensure that we were in top 5.
- Awarded Anniversary Cup.
- Created plans and communicated with team during peak times to ensure that all orders flowed in a timely manner.
- Hired and retained best talent.
Department Manager-Womens/Mens/Kids
Nordstrom Rack
Seattle, WA
04.2018 - Current
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Assistant Manager-Womens Apparel
Nordstrom Rack
Seattle, WA
06.2017 - Current
Department Manager - Womens Apparel
Nordstrom Rack
Sacramento, CA
06.2015 - Current
Assistant Department Manager - Womens
Nordstrom Rack
Roseville, CA
07.2014 - Current
Logistics Processor
Nordstrom
Sacramento, CA
06.2013 - Current
Sales Asscociate
Nordstrom
Sacramento, CA
12.2012 - Current
Accessories Manager
Nordstrom Rack
Sacramento, CA
09.2011 - Current
Assistant Department Manager- POV
Nordstrom
Roseville, CA
10.2010 - Current
Sales Associate-Special Ocassion Dresses/Petites
Nordstrom
Sacramento, CA
04.2010 - Current
Womens Sales Asscociate
Nordstrom Rack
Sacramento, CA
09.2006 - Current
Education
High School Diploma -
North Kitsap High School
Poulsbo, WA06-1999
Accomplishments
- Customer Service All Star x2
- Multiple Cash Calls throughout all roles
- Department Manager of the Quarter
- Anniversary Cup
Timeline
Fulfillment/Delivery Manager
Nordstrom
10.2023 - Current
Fulfillment Manager
Nordstrom
02.2020 - Current
Department Manager-Womens/Mens/Kids
Nordstrom Rack
04.2018 - Current
Assistant Manager-Womens Apparel
Nordstrom Rack
06.2017 - Current
Department Manager - Womens Apparel
Nordstrom Rack
06.2015 - Current
Assistant Department Manager - Womens
Nordstrom Rack
07.2014 - Current
Logistics Processor
Nordstrom
06.2013 - Current
Sales Asscociate
Nordstrom
12.2012 - Current
Accessories Manager
Nordstrom Rack
09.2011 - Current
Assistant Department Manager- POV
Nordstrom
10.2010 - Current
Sales Associate-Special Ocassion Dresses/Petites
Nordstrom
04.2010 - Current
Womens Sales Asscociate
Nordstrom Rack
09.2006 - Current
High School Diploma -
North Kitsap High School
Similar Profiles
Quincy MooreQuincy Moore
Sales Associate, Personal Shopper at NordstromSales Associate, Personal Shopper at Nordstrom
SRODE GEDEONSRODE GEDEON
Assistant Department Manager at NORDSTROMAssistant Department Manager at NORDSTROM
Mayreli BarriosMayreli Barrios
Department Manager at NordstromDepartment Manager at Nordstrom
Cassie WhiteCassie White
Retail Sales Associate/ Stylist at NordstromRetail Sales Associate/ Stylist at Nordstrom
Fuetaai TuiletoaFuetaai Tuiletoa
Direct Support Professional at Hope Human ServicesDirect Support Professional at Hope Human Services