Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle James

Clarksville,United States

Summary

Caring and helpful Veterans Service Representative with extensive experience delivering social services to military personnel. Adaptable and driven with strong work ethic to support clients in obtaining services. Exceptional communication and interpersonal skills to drive client satisfaction. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating one truck and 53' trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating one truck and 53' trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.

Overview

21
21
years of professional experience

Work History

Truck Driver

Ryder Logistics Transportation
Clarksville, Tennessee
12.2021 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Dropped and hooked trailers and changed configuration of equipment
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
  • Maintained daily, legible DOT log book and submitted corresponding documents
  • Verified contents of inventory loads against Bills of Lading
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents

Sergeant First Class-Instructor

United States Army Reserve
Fort Campbell, KY
07.2020 - Current
  • Created lesson plans corresponding to yearly curriculum, incorporating broad variety of activities, hands-on experiences, basic academic skills and opportunities for creativity.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Utilized various types of equipment and aids to enhance learning experience.
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Used learning assessments to regularly monitor student understanding of class concepts and materials
  • Tested and evaluated students on materials presented in workshops and classes
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students
  • Evaluated and revised lesson plans and course content to achieve student-centered learning
  • Optimized day-to-day instruction to align educational strategies with industry best practices

Extradition Agent

TransCor of America, LLC
Nashville, Tennessee
05.2016 - 04.2020
  • Supervised inmates during day-to-day activities.
  • Assigned inmates to open and appropriate housing units.
  • Implemented defensive tactics and physical restraints to maintain safety and security of Prison facility.
  • Transported inmates to and from work sites with optimal security procedures.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Completed Standard Operating Procedure (SOP) protocols during emergency situations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Escorted prisoners from one facility to another throughout United States
  • Worked in line with legal regulations to deliver prisoners safely and on time

Sergeant (Active Duty)

United States Army
Fort Campbell, Kentucky
09.1999 - 08.2014
  • Worked in small groups to accomplish complex goals within tight deadlines and standards.
  • Conducted mobile and foot patrols to secure areas and promote safe communities.
  • Displayed leadership in accomplishing assignments and learning new skills.
  • Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
  • Developed expertise in small arms use, care and accountability.
  • Provided tactical and technical guidance to facilitate unit duties.
  • Maintained accurate, updated files on civilian and military personnel in battalion.
  • Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
  • Used rifles, machine guns and other weapons to suppress enemy forces during warfare.
  • Deployed to areas of civil unrest to provide security services to various fire and police departments and cities.
  • Maintained orderly, clean and fully repaired personal equipment.

Education

Some College (No Degree) - General Studies

El Paso Community College
El Paso, TX

Bachelor of Arts - Communications

American Military University
St. Charles, WV
11.2022

Associate of Science - Medical Analytics

Dayton College
Ormond Beach, FL
11.2017

Skills

  • Team management
  • Customer service
  • Collaboration
  • Conflict resolution
  • Team building
  • Data management
  • Working collaboratively
  • Reliable and trustworthy
  • Organizational skills
  • Clerical
  • Analytical

Timeline

Truck Driver

Ryder Logistics Transportation
12.2021 - Current

Sergeant First Class-Instructor

United States Army Reserve
07.2020 - Current

Extradition Agent

TransCor of America, LLC
05.2016 - 04.2020

Sergeant (Active Duty)

United States Army
09.1999 - 08.2014

Some College (No Degree) - General Studies

El Paso Community College

Bachelor of Arts - Communications

American Military University

Associate of Science - Medical Analytics

Dayton College
Michelle James