Michelle James
Chic-Fil-A
Musella,GA
17
years of professional experience
Dynamic customer service professional with a proven track record of customer satisfaction, retention and reviews. Adept at problem-solving and complaint resolution. Recognized for building strong relationships and enhancing customer satisfaction through effective communication and attention to detail. Committed to teamwork and continuous learning, ensuring efficient operations and positive experiences for clients.
Work History
Team Member
2 Years 9 Months- Helped guests with friendly service while keeping orders accurate and fast.
- Used POS system to process payments and support front-counter transactions.
- Prepared food items following safety, sanitation, and quality standards.
- Assisted drive-thru service by relaying orders clearly and keeping pace.
- Kept dining and work areas clean to support safe, welcoming restaurant environment.
- Worked with team members to coordinate workflow during busy service periods.
- Checked order accuracy and handled guest concerns with professionalism.
- Completed tasks quickly and accurately to support team success.
- Kept work approach efficient across all tasks.
- Kept work areas clean, organized, and safe to support efficiency and team safety.
- Learned required tasks quickly to improve performance.
- Worked different stations to provide coverage and meet production goals.
- Maintained professionalism, adaptability, and strong interpersonal skills to support positive work environment.
- Followed company policies and procedures while maintaining high-quality work standards under pressure.
Cashier
4 Months- Operated cash register and scanned items accurately during customer checkout.
- Processed cash, credit, debit, and check payments with attention to accuracy.
- Bagged groceries carefully to protect merchandise and support efficient service.
- Provided courteous customer assistance by answering questions and resolving basic concerns.
- Maintained clean checkout area and organized front-end supplies for smooth operations.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Server
4 Months- Greeted guests promptly and guided menu choices with knowledge of pizza, pasta, and specialty items.
- Recorded dine-in, takeout, and delivery orders accurately in point-of-sale system.
- Delivered food and beverages quickly while keeping table service on schedule during busy periods.
- Worked with kitchen staff to check order accuracy and handle special requests.
- Kept dining areas clean, reset tables, and supported sanitation standards throughout shift.
- Restocked silverware, condiments, and supplies to keep service areas ready for use.
- Managed multiple tables at once while maintaining service quality.
- Served food and beverages promptly with close attention to customer needs.
- Worked with team members during busy shifts to keep workflow smooth and guest experiences positive.
- Built friendly relationships with regular customers.
- Completed opening and closing duties and kept dining area ready for service changes.
- Maintained clean, orderly dining area for better guest experience.
- Provided attentive service during high-volume periods while keeping detail and guest rapport strong.
- Helped train new hires on restaurant standards and best practices.
- Resolved customer complaints quickly and professionally to support positive reputation.
- Kept dining areas clean and organized to support hygiene standards.
- Set positive tone for guest experience as first point of contact for incoming guests.
Office Assistant
11 Months- Answered incoming calls, routed messages, and assisted front-desk visitors with prompt, professional communication.
- Set up appointments, maintained calendars, and coordinated meeting details for daily office support.
- Drafted correspondence, reports, and filing systems to keep records organized and accessible.
- Entered information accurately into spreadsheets and office databases to keep staff data current.
- Supported administrative tasks with internal teams and adjusted quickly to shifting priorities and deadlines.
- Improved office efficiency by managing schedules, organizing files, and keeping workspace clean.
- Helped create positive work environment through open communication with colleagues.
- Answered phone calls and routed inquiries to appropriate staff
- Scheduled appointments and coordinated daily office calendars
Install Coordinator
1 Year 2 Months- Helped schedule installation appointments and coordinated technician assignments to keep daily workflow efficient.
- Communicated with customers to confirm timelines, access details, and preparation requirements for upcoming installs.
- Tracked permits, equipment, and materials to support smooth installation completion.
- Updated scheduling systems with job details, status changes, and customer notes for accurate coordination.
- Prepared installation paperwork and verified work orders before technician arrival.
- Resolved dispatch conflicts by adjusting routes, priorities, and installation windows.
- Coordinated with service teams and warehouse staff to keep parts available for scheduled jobs.
Customer Service Representative
5 Years 9 Months- Managed inbound client inquiries, resolving scheduling, order status, and service questions with accuracy.
- Coordinated mobile appointment logistics, aligning candidate availability, examiner routes, and collection requirements.
- Documented customer interactions and case notes in CRM systems, maintaining complete and compliant records.
- Verified patient and donor information, ensuring HIPAA compliance and minimizing data entry errors.
- Supported specimen collection workflows by confirming requisitions, kit needs, and exam instructions.
- Communicated appointment changes clearly to clients, examiners, and internal teams to prevent missed visits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Certified 911 Communications Officer
2 Years- Assisted callers during emergencies by providing clear information and support.
- Relayed current details to first responders through electronic systems, phone calls, and radio communication.
- Used interpersonal skills to calm hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance services based on caller needs.
- Received emergency and non-emergency public calls and prioritized response to support dispatch of police, fire, and EMS units while tracking data in real time.
- Operated emergency response systems to update and retrieve current information for first responders.
- Completed required forms and radio announcements for police department needs, including BOLO requests.
- Maintained logbooks and fire, accident, and emergency reports with 100% accuracy.
Certified 911 Communications Officer
1 Year 9 Months- Supported internal communications for clinical departments and administrative teams.
- Prepared patient-facing announcements, newsletters, and service updates.
- Managed content across intranet, email, and digital communication channels.
- Checked communications for accuracy, clarity, and brand consistency.
- Assisted callers during emergency situations with timely information and support.
- Passed current information to first responders through electronic systems, telephone, and radio.
- Used interpersonal skills to calm hostile and emotionally charged situations.
- Directed calls to police, fire, and ambulance services based on caller needs.
- Received emergency and non-emergency calls and helped prioritize response dispatch for police, fire, and EMS while tracking data in real time.
- Operated emergency response systems to update and retrieve current information for first responders.
- Completed forms and radio announcements for police department needs, including BOLO requests.
- Maintained logbooks and fire, accident, and emergency reports with 100% accuracy.
Education
- College Prep
Certified 911 Communications Officer
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Complaint resolution
Product knowledge
Leadership qualities
Willingness to learn
Hospitality and accommodation
Decision-making capacity
Multitasking
Excellent communication
Database entry
Clear communication
Collaboration and teamwork
Training and mentoring
Relationship building
Timeline
Team Member
Chic-Fil-A
01.2024 - CurrentRead More
Cashier
Ingles Supermarket
11.2021 - 03.2022Read More
Server
Lovin’ Oven Pizzeria
11.2021 - 03.2022Read More
Office Assistant
ProTech Services
10.2020 - 09.2021Read More
Install Coordinator
Total Comfort Cooling & Heating
06.2019 - 08.2020Read More
Customer Service Representative
ExamOne, a Quest Diagnostics
06.2013 - 03.2019Read More
Certified 911 Communications Officer
Medical Center Navicent Health
06.2011 - 06.2013Read More
Certified 911 Communications Officer
Crawford County Sheriff's Department
09.2009 - 06.2011Read More
Central High School
from College Prep
Read More
GA Public Safety Training Center
Certified 911 Communications Officer
Read More