AVImark
Michelle Jankowski
Licensed Veterinary Technician
Allen Park,MI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Licensed Veterinary Technician in the State of Michigan
Work History
Licensed Veterinary Technician Lead
Southpointe Veterinary Hospital
Allen Park, United States
06.2007 - 03.2025
- Trained and mentored other LVT staff.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Optimized clinic efficiency through assisting with front desk tasks including scheduling appointments, maintaining files, answering phone calls, invoicing clients, processing payments when needed.
- Improved teamwork among staff members by actively participating in team meetings and offering constructive feedback on clinic operations.
- Helped reduce client wait times by efficiently managing appointment schedules and coordinating with fellow staff members.
- Handled hospital inventory and tracking.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Strengthened client relationships by delivering exceptional customer service while addressing questions or concerns regarding their pets'' health needs.
- Made schedules for the technician and doctor assignments.
- Has weekly one and ones to support staff.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Analyzed bloodwork and sample results using IDEXX and Heska to diagnose diseases and conditions.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Assisted in the treatment of critically ill patients, ensuring timely and accurate administration of medications and treatments.
- Provided direct care to patients and assisted with procedures such as radiology, ultrasound, critical care and anesthesia.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Was in charge of all controlled substances logs and counts.
- Was in charge of quarterly counts of inventory and adjusting the numbers in the computer system.
Server
Gus and Us Grill
Allen Park
01.2017 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Opa Opa
Allen Park, Michigan
06.2004 - 05.2007
Education
Associate of Applied Science - Veterinary Technology
05.2001 -
- cum laude graduate
Skills
Problem-solving
Team collaboration
Staff education and training
Team development
Decision-making
Strategic planning
Operations management
Complaint resolution
Time management
Time management
Team leadership
Customer service
Call management
Certification
Licensed Veterinary Technician in the State of Michigan Number: 6902003079
Software
Conerstone
Microsoft word
Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteLanguages
English
Native or Bilingual
Timeline
Server - Gus and Us Grill
01.2017 - 03.2020
Licensed Veterinary Technician Lead - Southpointe Veterinary Hospital
06.2007 - 03.2025
Server - Opa Opa
06.2004 - 05.2007
Wayne County Community College - Associate of Applied Science, Veterinary Technology
05.2001 -