Michelle Jennings
Roselle,NJ
Summary
Experienced administrative specialist with demonstrated success in providing assistance in the forms of leadership support, customer satisfaction and workplace collaboration.
Talented Project Officer with consistent record of completing projects according to schedule while earning high client satisfaction. Successful at cultivating strong relationships and building quality-minded teams.
Overview
18
18
years of professional experience
Work History
Recruiter
Delta T Group
10.2023 - Current
- Advertised and promoted open positions using social media and digital marketing procedures.
- Updated and maintained candidate records in the recruitment database.
- Fostered relationships with hiring managers to understand departmental hiring needs.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.
- Coordinated background checks on successful candidates prior to offer acceptance.
Warehouse Associate
Nordstrom
09.2022 - 10.2023
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Collaborated with team members to complete tasks efficiently and accurately.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Senior Project Coordinator
DNV NJ
08.2022 - 08.2023
- Actively listen to customer needs and goals, and appropriately describe and promote the program that meets the customer’s goals.
- Assist customers and contractors with the application processes for market-based programs.
- Refer callers directly to appropriate team members when it is clear they are the next step in the process.
- Accurately log all calls in the CRM so the team has access to the latest interaction with the building.
- Complete all commitments offered to the customer in a timely manner, i.e.,
- Callbacks, application referrals, email responses, etc.
- Identify and resolve customer issues with professionalism, and with the collaboration of cross-functional team members, as appropriate.
- Perform the assigned duties with minimal supervision, but also work in a team, problem-solving environment.
- Follow all policies and guidelines set by the company.
- Maintain confidentiality regarding company and participant information.
- Used pallet jacks to move items to and from warehouse locations.
Facility Representative
Logisticare NJ
12.2017 - 07.2022
- Provides education on logisticare services and maintain membership contact database Research and disseminate information about company offerings, special items and new inventions Problem solves and troubleshoots technical difficulty without the technology of the company Collaborates with Social Worker, field representatives and insurance holders around changes in services Plan, schedule and organize trips to provide recreational activities to the company’s constituents Provide exceptional customer service both in person and remotely Respond to clientele concerns with urgency and understanding
- Ability to work well under pressure in time-critical situations and be productive and self-motivated during slow periods
- Excellent communication (both verbal and written), customer service and phone skills, organization, grammar, and spelling skills are essential
Customer Support Provider
Department of Motor Vehicle Virginia
09.2015 - 11.2017
- Provided excellent customer assistance
- Resolve customer concerns quickly and successfully
- Followed up with customer requests and problem solved customer discrepancies
- Maintained schedules and appointments to meet the demands of the staff
- Implemented organization expectations with fidelity
- Received high score evaluations for work ethics
- Consistently lived out the organization’s values
Agent Customer Service
Service America Virginia
01.2014 - 08.2015
- Process customer concerns; researching the complaint
- Ensure customer satisfaction based on the company’s core values
- Made informed decisions concerning problem resolution
- Maintained accurate records to be submitted for compliance
- Followed the processes and plans for requisition submission
- Verified customer received appropriate support based on their inquiry
- Provided historical documents of complaint resolution and problem solving
- Worked with team members to collaborate on special projects
Data Entry Clerk
Bank of America
Greensboro, NC
08.2008 - 08.2009
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Provider Services Representative
Blue Cross Blue Shield Of New Jersey
Newark, NJ
06.2007 - 09.2008
- Updated databases with new and modified customer data.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Provided customer service to clients regarding their insurance coverage and billing inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Performed data entry tasks including entering patient information into electronic medical records systems.
- Resolved customer complaints and escalated more complex issues to senior staff members.
Education
Associates - Biblical Studies
Ohio Christian University
10.2019
Linden High School
Skills
- Computer/Technical Skills
- Google Drive
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- CRM
- Dynamics 365
- Access
- Google Docs
- Scheduling
- Excellent communication (both written and verbal)
Timeline
Recruiter
Delta T Group
10.2023 - Current
Warehouse Associate
Nordstrom
09.2022 - 10.2023
Senior Project Coordinator
DNV NJ
08.2022 - 08.2023
Facility Representative
Logisticare NJ
12.2017 - 07.2022
Customer Support Provider
Department of Motor Vehicle Virginia
09.2015 - 11.2017
Agent Customer Service
Service America Virginia
01.2014 - 08.2015
Data Entry Clerk
Bank of America
08.2008 - 08.2009
Provider Services Representative
Blue Cross Blue Shield Of New Jersey
06.2007 - 09.2008
Associates - Biblical Studies
Ohio Christian University
Linden High School