Michelle J. Mueller
Hortonville,Wisconsin
Summary
Sales professional with extensive experience in supporting sales teams to achieve optimal results. Proven in coordinating efforts to drive efficiency and support revenue growth.
Overview
37
37
years of professional experience
Work History
Sales Support Specialist
Elipticon Wood Products, Inc
424 S. Washington St , Kimberly, WI 54136
12.2020 - 05.2026
- Coordinated sales support activities to enhance customer satisfaction and streamline order processing.
- Managed inquiries, providing timely resolutions to client issues, fostering positive relationships.
- Assisted in developing sales materials, ensuring alignment with company branding and messaging.
- Analyzed customer feedback to identify areas for product improvement and service enhancement.
- Trained new staff on operational procedures, promoting consistency in sales support functions.
- Collaborated with sales team to prepare accurate quotes and proposals tailored to client needs.
- Implemented process improvements that reduced response times for customer inquiries by optimizing workflows.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Records Specialist- Quality Assurance
Air Wisconsin Airlines Corporation
Appleton, WI
11.2014 - 09.2020
- Performs computer data entry of aircraft maintenance records.
- Verifies completeness and accuracy of maintenance documents and computer records in accordance with general maintenance manual.
- Electronically files and maintains historical records.
- Scans aircraft records in to the On Base program.
- Coordinates with department personnel to ensure timely and accurate records processing.
- Researches maintenance records to reconcile computer data variances or as needed.
- Process review and development as needed.
- Audits all paperwork associated with Aircraft Heavy Checks
- Audits all 8130’s for accuracy and that tasks are set correctly.
- Corresponds with Maintenance base personnel in the aide of issues, and support
Maintenance Programs Coordinator
Air Wisconsin Airlines Corporation
01.2008 - 11.2014
- Compiles and publishes revisions to aircraft maintenance programs documents
- Enters maintenance program tasks in computer tracking system (PMI)
- Develops and revises maintenance job cards, including writing work instructions
- Coordinates maintenance program changes with maintenance planning
- Create Task & Job cards in PMI according to Maintenance Program requirements.
- Reviews all accomplishments of Bombardier Repair Engineering Orders (REO’S)
- Track the incorporation of each REO using Excel file.
- Update SDIR files for all REO’S that requires repetitive Structural Inspections as identified by damage tolerance analysis.
- Track Damage Tolerance Analysis required for Bombardier REO’S and any other TC or STC holder’s repair modification or alteration.
- Enters all Structural Service Difficulty reports in the Service Difficulty Report database.
- Enters all Corrosion Control Prevention data in the CPCP portal site.
- Records all Reliability Monthly Board Meeting minutes and uploads to the Mx Team portal site. Records all Flight Ops Bi-Weekly Meeting minutes and uploads to the Mx Team portal site..
- Work’s with FAA for approval of Mx Specification Changes after approval by the AWAC Board for submission in to the Maintenance Time Limitations Manual.
- Oversee/Enters/monitors all Aircraft Records daily in to the US EPA Drinking Water Reporting/Compliance System
Aircraft Acquisition / Regulatory Compliance
Air Wisconsin Airlines Corporation
01.2001 - 01.2008
- Receiving in of CF34-3B1 Engines in to AS400 System
- Acceptance and delivery of new and used aircraft
- Receiving in of CRJ and 146 landing gear
- Verify accuracy and completion of mechanic documents
- Obtain requested records
- Perform audits on aircraft parts within the maintenance program
- Maintain precision of filing system and computer records
- Process and upkeep all aircraft delivery and maintenance files
- Alpha and numerical data entry
- Monitoring/Entering of APU Times & Cycles into PMI & Excel Spreadsheet
- Oversees & monitors Job card Audit Report, Override report, Hole In Assembly report
- Time Apply & Task Controlled Parts report on a weekly & monthly basis
- And any other duties assigned by the Regulatory Compliance Manager.
Replenishment Analyst
Shopko Corporate Offices
Green Bay, WI
01.1989 - 01.2001
- Monitor inventory levels
- Coordinate with buyers on various projects
- Create and place vendor orders for all Shopko stores
- Liaison between distribution centers, store personnel and department managers
- Work with Plano-gram dept. on layouts and current issues for each season
- Assure accuracy of goods received and reconcile any differences
- Contact vendors through incoming and outgoing calls on a daily basis
- Alpha and numerical data entry
- Prepare and analyze invoices
- Match purchase orders with invoices
- Write short shipment claims
- Handle multi-lined phone system
- Respond to any and all inquiries
- File, copy and fax documents
Education
High School Diploma -
Green Bay West High School
Green Bay WISkills
- ERP Software- BC Business Central
- AS400, Excel, On Base Imaging, Microsoft Word, Access, PowerPoint, Outlook, Lotus Notes, On Base Imaging, In Forem,Retek, Data Warehouse, Celarix, Sar, Promo Planner, Group wise, Share point
- Team member motivation
- CRM software
- Analytical skills
- Competitive analysis
- Direct sales
- Account management
- Sales techniques
- Order processing
- Problem-solving aptitude
- Customer order management
- Complaint resolution
- Order optimization
- Microsoft office expertise
- Point of sale operation
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Reliability
- Excellent communication
- Adaptability and flexibility
- Decision-making
Timeline
Sales Support Specialist
Elipticon Wood Products, Inc
12.2020 - 05.2026
Records Specialist- Quality Assurance
Air Wisconsin Airlines Corporation
11.2014 - 09.2020
Maintenance Programs Coordinator
Air Wisconsin Airlines Corporation
01.2008 - 11.2014
Aircraft Acquisition / Regulatory Compliance
Air Wisconsin Airlines Corporation
01.2001 - 01.2008
Replenishment Analyst
Shopko Corporate Offices
01.1989 - 01.2001
High School Diploma -
Green Bay West High School
Special Training
CRJ (Canada Air Regional Jet) Advanced Systems Course, Optimizing your Outlook, Power Point II .Bombardier Maintenance Working Group Member, US EPA Drinking Water Reporting & Compliance System (ARCS) , Electrical Wiring Interconnection Systems (EWIS) , Maximize your Circle of Influence, Excel Level II, Fundamentals of Project Management, Self-Awareness Self- Management I/II, Supporting Our Team and Product.