Michelle Johnson
Customer Support
Mobile,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Verizon
WFH
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collected vital information to support company and associates through interviews and data analysis.
Assistant Manager
Clark Oil
03.2021 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
General Manager
Moonpie General Store
Mobile, AL
04.2019 - 06.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Sales Representative
The Results Company
Mobile, AL
08.2017 - 01.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
Direct Support Professional
VOA Southeast
Mobile
11.2014 - 05.2016
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
Cashier
McDonald's
06.2006 - 01.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Phlebotomy - Phlebotomy
A And O Health Career Center
Mobile, AL04.2018
Associate Degree - Medical Billing And Coding
Remington College
Mobile, AL08.2010
Skills
- Window Replacement
- Customer Needs Assessment
- Sales Expertise
- Customer Service Excellence
- Data Entry
- Maintaining Confidentiality
- Scheduling Databases
- Word Processing
- Collecting Information
Timeline
Customer Support Specialist
Verizon
08.2022 - Current
Assistant Manager
Clark Oil
03.2021 - 06.2022
General Manager
Moonpie General Store
04.2019 - 06.2022
Sales Representative
The Results Company
08.2017 - 01.2019
Direct Support Professional
VOA Southeast
11.2014 - 05.2016
Cashier
McDonald's
06.2006 - 01.2010
Phlebotomy - Phlebotomy
A And O Health Career Center
Associate Degree - Medical Billing And Coding
Remington College