Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Johnson

St. Petersburg,FL

Summary

Systematic Senior Clinical Specialist successful at collaborating with customers, support teams and healthcare clinicians to effectively implement and support products. Experienced in solving problems and facilitating communications by using a flexible and personal style. Ready to bring 23 years of experience to a long-term role with growth potential. Expert in building territory size and revenue with well-executed development plans. Business savvy and experienced in sales and marketing. Experienced Senior Clinical Specialist familiar with keeping credentials up to date, demonstrating devices and responding to clinical support needs at any time of day or night. Demonstrated records of success in assessing and supporting pacemakers, defibrillators, cardiacMEMS, and event monitor over 5-year career.

Overview

24
24
years of professional experience

Work History

Senior Clinical Specialist

Johnson & Johnson
Irvine, CA
05.2017 - Current
  • Met sales quota and market share objectives under area sales director guidelines.
  • Complied with territory healthcare facility vendor credentialing policies.
  • Facilitated clinical support to physicians, hospital staff and healthcare personnel to optimize use of Biosense Webster's product.
  • Provided training and education to client on all product facets.
  • Demonstrated clinical knowledge, expertise and proper usage of Biosense Webster products.

Cardiac Rhythm Management

Abbott
Plymouth, MN
03.2012 - 05.2017
  • Management of approximately 500 patients with implantable cardiovascular pacemakers, defibrillators, cardioMEMS devices, and event monitors.
  • Assisted in training technicians, medical students or other staff members.
  • Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cardiac Registered Nurse

East Texas Heart Institute
Lufkin, TX
07.2011 - 03.2012
  • Conducted clinical interviews and assisted with hiring decisions for staff of 100.
  • Managed day to day office flow for 12 cardiologist
  • Managed in office cardiac catheterization cath lab
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

CVOR Surgical Nurse/Cath Lab Nurse

Woodland Heights Hospital
Lufkin, TX
05.2000 - 07.2011
  • Assisted surgeon by passing instruments and sterile supplies throughout operation.
  • Assisted with Balloon Pump and Impella insertion
  • Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
  • Recounted surgical instruments and supplies at end of operation, eliminating chance of items left inside patient.

Education

Associate of Applied Science - Nursing

Angelina College
Lufkin, TX
05.2007

Licensed Vocational Nursing - Nursing

Tyler Junior College
Troup, TX
05.2000

Skills

  • Indirect and Direct Patient Care
  • Technical Troubleshooting
  • Training Proficiency
  • Product Support Experience
  • Clinical Recommendations
  • Medical Terminology
  • Medical Equipment Operation
  • In-Service Training

Accomplishments

  • Exceeded sales goals by average of 100% in 9 years.
  • Improved delivery of new products by making sure staff and physicians were properly inserviceing prior to product launch, realizing overall increase in customer satisfaction and cost efficiency.
  • Developed relationships with new clients and typically exceeded sales goals by average of 103%.
  • Assisted with team to achieve 100% to plan yearly, earning recognition from upper management and financial reward.

Timeline

Senior Clinical Specialist

Johnson & Johnson
05.2017 - Current

Cardiac Rhythm Management

Abbott
03.2012 - 05.2017

Cardiac Registered Nurse

East Texas Heart Institute
07.2011 - 03.2012

CVOR Surgical Nurse/Cath Lab Nurse

Woodland Heights Hospital
05.2000 - 07.2011

Associate of Applied Science - Nursing

Angelina College

Licensed Vocational Nursing - Nursing

Tyler Junior College
Michelle Johnson