Michelle Johnston
MPI Label Systems
Alliance
30
years of professional experience
Dynamic Account Service Manager at MPI Label Systems with a proven track record in account growth and customer service. Leveraged data-driven decision making and teamwork to enhance client satisfaction and retention. Successfully led account management teams, driving performance improvements and fostering a positive work environment. Skilled in upselling strategies and problem-solving.
Work History
Account Service Manager
31 Years 5 Months- Supported clients during onboarding processes by providing comprehensive product knowledge resources tailored specifically to their businesses'' needs.
- Collaborated with sales and manufacturing team to develop customized strategies for key accounts, resulting in improved customer retention rates.
- Handled escalated customer issues promptly by working closely with relevant departments toward satisfactory resolutions.
- Demonstrated strong leadership skills by effectively managing account management teams, resulting in improved performance and employee engagement.
- Managed a diverse portfolio of accounts, adapting to unique business requirements while maintaining high levels of service quality.
- Coordinated efforts among various departments to ensure smooth project execution for clients, resulting in higher client satisfaction ratings.
Education
Associate of Arts - Photography
Skills
Upselling strategies
Data-driven decision making
Positive attitude
Teamwork
Account growth
Teamwork and collaboration
Customer service
Problem-solving
Problem-solving abilities
Attention to detail
Multitasking
Time management
Timeline
Account Service Manager
MPI Label Systems
06.1995 - CurrentRead More
Art Institute of Pittsburgh
Associate of Arts from Photography
Read More