Michelle Johnston
Alliance
Summary
Dynamic Account Service Manager at MPI Label Systems with a proven track record in account growth and customer service. Leveraged data-driven decision making and teamwork to enhance client satisfaction and retention. Successfully led account management teams, driving performance improvements and fostering a positive work environment. Skilled in upselling strategies and problem-solving.
Overview
30
30
years of professional experience
Work History
Account Service Manager
MPI Label Systems
06.1995 - Current
- Supported clients during onboarding processes by providing comprehensive product knowledge resources tailored specifically to their businesses'' needs.
- Collaborated with sales and manufacturing team to develop customized strategies for key accounts, resulting in improved customer retention rates.
- Handled escalated customer issues promptly by working closely with relevant departments toward satisfactory resolutions.
- Demonstrated strong leadership skills by effectively managing account management teams, resulting in improved performance and employee engagement.
- Managed a diverse portfolio of accounts, adapting to unique business requirements while maintaining high levels of service quality.
- Coordinated efforts among various departments to ensure smooth project execution for clients, resulting in higher client satisfaction ratings.
Education
Associate of Arts - Photography
Art Institute of Pittsburgh
Pittsburgh, PASkills
- Upselling strategies
- Data-driven decision making
- Positive attitude
- Teamwork
- Account growth
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Multitasking
- Time management
Timeline
Account Service Manager
MPI Label Systems
06.1995 - Current
Associate of Arts - Photography
Art Institute of Pittsburgh
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