Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Jones

North Randall ,OH

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail Assistant Manager with 10 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. * Retail Assistant Manager with 10 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.10

Overview

22
22
years of professional experience

Work History

Retail Associate/Manager

Macy’s
Strongsville, OH
08.2011 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.

Retail Manager

Next Urban Gear
Cleveland , Ohio
09.1999 - 08.2011
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Some College (No Degree) - Cosmetology

Google
Online

Skills

  • Quality assurance
  • Strategic selling
  • Budget development
  • Self-Directed Learning
  • Sales
  • Sales Goals
  • Cash Handling
  • Cash Register Operation
  • Point of Sale Systems
  • Packaging
  • Payment Processing
  • Client Needs Assessment

Timeline

Retail Associate/Manager

Macy’s
08.2011 - Current

Retail Manager

Next Urban Gear
09.1999 - 08.2011

Some College (No Degree) - Cosmetology

Google
Michelle Jones