Madison Moore
Forest,MS
Summary
Retail Assistant Manager with 5 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Associate/Manager
IN Sports Inc
08.2019 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to improved cash flow management by monitoring accounts payable aging reports and reconciling account balances regularly.
Teacher
FUMC Daycare
08.2018 - 08.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Waitress
Blue's Cafe
03.2016 - 06.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
City Limits
05.2014 - 06.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
No Degree - Board Certification in Pharmacy Technician
Cengage
Online11.2024
No Degree - Certification in Medical Terminolgy
Cengage
Online01.2024
Associate of Arts - Psychology
East Central Community College
Decatur, MS12.2018
High School Diploma -
Neshoba Central High School
Philadelphia, MS05.2015
Skills
- Register preparation
- Store operations
- Customer Engagement
- Employee Scheduling
- Retail Operations
- Microsoft Excel
- Purchase Orders
- Invoice Processing
Certification
Medical Terminology
Timeline
Retail Associate/Manager
IN Sports Inc
08.2019 - Current
Teacher
FUMC Daycare
08.2018 - 08.2019
Waitress
Blue's Cafe
03.2016 - 06.2018
Waitress
City Limits
05.2014 - 06.2017
No Degree - Board Certification in Pharmacy Technician
Cengage
No Degree - Certification in Medical Terminolgy
Cengage
Associate of Arts - Psychology
East Central Community College
High School Diploma -
Neshoba Central High School