Belynda Pierre
Brooklyn
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 3 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Retail Associate Manager
Metro By T-Mobile
04.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Assisted in inventory management by accurately tracking stock levels and reordering merchandise as needed.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
Front End Supervisor
Fairway Market
10.2022 - 03.2023
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
Sales Associate Supervisor
Woodstack
03.2021 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Answered questions about store policies and addressed customer concerns.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
311 Service Representative Temp
King Teleservices LLC
06.2020 - 09.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Cashier
Fairway Market
11.2018 - 06.2020
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
Education
Bachelor of Science - Psychology
Brooklyn College of The City University of New York
Brooklyn, NY05.2024
High School Diploma - Theater Arts
Brooklyn High School of The Arts
Brooklyn, NY06.2020
Skills
- Credit card processing
- Stocking and replenishing
- Multi-line phone talent
- Retail store support
- Money handling abilities
- Promotional planning
- Staff Training and Development
- Register preparation
- Team Leadership
- Store operations
- Sales strategy development
Languages
Haitian Creole
English
Timeline
Retail Associate Manager
Metro By T-Mobile
04.2023 - Current
Front End Supervisor
Fairway Market
10.2022 - 03.2023
Sales Associate Supervisor
Woodstack
03.2021 - 09.2022
311 Service Representative Temp
King Teleservices LLC
06.2020 - 09.2020
Cashier
Fairway Market
11.2018 - 06.2020
Bachelor of Science - Psychology
Brooklyn College of The City University of New York
High School Diploma - Theater Arts
Brooklyn High School of The Arts
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