Michelle Keeton
Bremerton,WA
Summary
I am a long-term government employee, former military, federal level and local level where I worked as a Neighborhood Liaison. I also have 5 years of software consulting experience to include working with SmartGov as a configuration specialist, business analyst, and trainer. I decided to take a little sabbatical to take advantage of my VA educational benefits before they expired and attended a year long wood-working school. I am currently working on commissions; but, I would love to return to software with a focus on government where I feel I excel and have a lot to offer.
Overview
21
21
years of professional experience
Work History
Student/ Self-Employed
Port Townsend School Of Woodworking And Preservation Trades
Port Townsend , WA
2022.09 - Current
- Student with Port Townsend School of Woodworking; 4 intensive courses of joinery, handtools, machinery, and timber framing
- Created multiple pieces of furniture from design to implementation
- Currently working on commissions for clients and building a small business
Sr. Implementation Consultant
Avalara
Seattle , WA
2020.10 - 2022.04
- Managed beta level tax software configurations for domestic and international clients
- Conducted training on 6 different tax products and provided support to over 50 clients at a given time
- Worked with multiple internal teams to report software issues and resolve them
- Assisted onboarding team members
Software Consultant
Dude Solutions (Paladin)
Poulsbo , WA
2017.07 - 2020.07
- Configured four modules of SMARTGOV, a government software for
permitting, licensing, code enforcement and recurring inspections;
additionally configured GIS, Parcel, Financial, and Merchant
connectors - Managed projects, facilitated client meetings, onsite and virtual, for
business analysis and requirement gathering for optimal and
customized configuration - Conducted onsite and virtual client training, resolved issues, updated
training documentation, provided reference documentation and
short instructional videos - Correctly communicated software issues and concerns to key
personal for continued good rapport with clients - Provided insight on government practices between the assessor’s
office and Community Development for Dude’s tax software
Neighborhood Liaison
Kitsap County
Port Orchard , WA
2014.09 - 2016.09
- Planned and implemented outreach and education platforms for the Kitsap County Comprehensive Plan 20 - year update
- Reviewed, edited and updated policy
- Increased public participation and provided analysis reports for
elected officials and decision-makers - Created and managed website content, improved SEO, and
restructured our SharePoint outward facing website simplifying
usability
Human Terrain Analyst
Human Terrain Systems
Leavenworth , KS
2011.01 - 2012.07
- Conducted social science research to interpret cultural barriers and
managed expectations to improve relation for the US Military - Liaised and provided gap analysis and information continuity
between militaries, agencies, governments and the Afghan populace - Provided logistical support to forward operating bases, expanding
our Commands’ research and outreach capabilities
Human Intelligence Collector
United States Army Reserve
Multiple Locations
2003.05 - 2011.05
- Conducted over 250 interviews and published reports for intelligence
agencies resulting in military action in the field - Managed a caseload of 35 interviewees, process and updated
database records and prepared qualitative data for review - Provided quality oversight and guidance for a team of analysts and
interrogators ensuring legal interrogations
Education
Vocational Certificates - Hand Tool, Machine And Timber Framing Courses
Port Townsend School of Woodworking
Port Townsend, WA09.2023
Master of Arts - Social Anthropology of International Development
School of Oriental And African Studies
London, England12.2013
Human Intelligence
US Army School Of Intelligence
Fort Huachuca, AZ2006-08
Korean Language And Cultural Studies
Defense Language Institute
Monterey, CA2006-05
Bachelor of Science - Plant Protection And Pesticide Management
University of Georgia
Athens, GA06.2002
Skills
- Customer Service and Public Interaction
- Familiar with Local Government Departments
- Managing Multiple Requests for Information
- Database Management; Website Content Creation and Updates
- Tech Savvy: SmartGov, WorkDay, Kronos, SharePoint, WordPress, YouTube, etc.; Word, Excel, Outlook, PowerPoint, Publisher, Google and Apple products
- Military rated Spanish and Korean (but it's been awhile!)
- Fine Woodworking, Upholstery
- Bike camper, Hiker
Timeline
Student/ Self-Employed
Port Townsend School Of Woodworking And Preservation Trades
2022.09 - Current
Sr. Implementation Consultant
Avalara
2020.10 - 2022.04
Software Consultant
Dude Solutions (Paladin)
2017.07 - 2020.07
Neighborhood Liaison
Kitsap County
2014.09 - 2016.09
Human Terrain Analyst
Human Terrain Systems
2011.01 - 2012.07
Human Intelligence Collector
United States Army Reserve
2003.05 - 2011.05
Vocational Certificates - Hand Tool, Machine And Timber Framing Courses
Port Townsend School of Woodworking
Master of Arts - Social Anthropology of International Development
School of Oriental And African Studies
Human Intelligence
US Army School Of Intelligence
Korean Language And Cultural Studies
Defense Language Institute
Bachelor of Science - Plant Protection And Pesticide Management
University of Georgia
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