Michelle Keeton
Bremerton,WA
Summary
I am a long-term government employee, former military, federal level and local level where I worked as a Neighborhood Liaison. I also have 5 years of software consulting experience to include working with SmartGov as a configuration specialist, business analyst, and trainer. I decided to take a little sabbatical to take advantage of my VA educational benefits before they expired and attended a year long wood-working school. I am currently working on commissions; but, I would love to return to software with a focus on government where I feel I excel and have a lot to offer.
Overview
21
21
years of professional experience
Work History
Student/ Self-Employed
Port Townsend School Of Woodworking And Preservation Trades
Port Townsend, WA
09.2022 - Current
- Student with Port Townsend School of Woodworking; 4 intensive courses of joinery, handtools, machinery, and timber framing
- Created multiple pieces of furniture from design to implementation
- Currently working on commissions for clients and building a small business
Sr. Implementation Consultant
Avalara
Seattle, WA
10.2020 - 04.2022
- Managed beta level tax software configurations for domestic and international clients
- Conducted training on 6 different tax products and provided support to over 50 clients at a given time
- Worked with multiple internal teams to report software issues and resolve them
- Assisted onboarding team members
Software Consultant
Dude Solutions (Paladin)
Poulsbo, WA
07.2017 - 07.2020
- Configured four modules of SMARTGOV, a government software for
permitting, licensing, code enforcement and recurring inspections;
additionally configured GIS, Parcel, Financial, and Merchant
connectors - Managed projects, facilitated client meetings, onsite and virtual, for
business analysis and requirement gathering for optimal and
customized configuration - Conducted onsite and virtual client training, resolved issues, updated
training documentation, provided reference documentation and
short instructional videos - Correctly communicated software issues and concerns to key
personal for continued good rapport with clients - Provided insight on government practices between the assessor’s
office and Community Development for Dude’s tax software
Neighborhood Liaison
Kitsap County
Port Orchard, WA
09.2014 - 09.2016
- Planned and implemented outreach and education platforms for the Kitsap County Comprehensive Plan 20 - year update
- Reviewed, edited and updated policy
- Increased public participation and provided analysis reports for
elected officials and decision-makers - Created and managed website content, improved SEO, and
restructured our SharePoint outward facing website simplifying
usability
Human Terrain Analyst
Human Terrain Systems
Leavenworth, KS
01.2011 - 07.2012
- Conducted social science research to interpret cultural barriers and
managed expectations to improve relation for the US Military - Liaised and provided gap analysis and information continuity
between militaries, agencies, governments and the Afghan populace - Provided logistical support to forward operating bases, expanding
our Commands’ research and outreach capabilities
Human Intelligence Collector
United States Army Reserve
Multiple Locations
05.2003 - 05.2011
- Conducted over 250 interviews and published reports for intelligence
agencies resulting in military action in the field - Managed a caseload of 35 interviewees, process and updated
database records and prepared qualitative data for review - Provided quality oversight and guidance for a team of analysts and
interrogators ensuring legal interrogations
Education
Vocational Certificates - Hand Tool, Machine And Timber Framing Courses
Port Townsend School of Woodworking
Port Townsend, WA09.2023
Master of Arts - Social Anthropology of International Development
School of Oriental And African Studies
London, England12.2013
Human Intelligence
US Army School Of Intelligence
Fort Huachuca, AZ08-2006
Korean Language And Cultural Studies
Defense Language Institute
Monterey, CA05-2006
Bachelor of Science - Plant Protection And Pesticide Management
University of Georgia
Athens, GA06.2002
Skills
- Customer Service and Public Interaction
- Familiar with Local Government Departments
- Managing Multiple Requests for Information
- Database Management; Website Content Creation and Updates
- Tech Savvy: SmartGov, WorkDay, Kronos, SharePoint, WordPress, YouTube, etc; Word, Excel, Outlook, PowerPoint, Publisher, Google and Apple products
- Military rated Spanish and Korean (but it's been awhile!)
- Fine Woodworking, Upholstery
- Bike camper, Hiker
Timeline
Student/ Self-Employed
Port Townsend School Of Woodworking And Preservation Trades
09.2022 - Current
Sr. Implementation Consultant
Avalara
10.2020 - 04.2022
Software Consultant
Dude Solutions (Paladin)
07.2017 - 07.2020
Neighborhood Liaison
Kitsap County
09.2014 - 09.2016
Human Terrain Analyst
Human Terrain Systems
01.2011 - 07.2012
Human Intelligence Collector
United States Army Reserve
05.2003 - 05.2011
Vocational Certificates - Hand Tool, Machine And Timber Framing Courses
Port Townsend School of Woodworking
Master of Arts - Social Anthropology of International Development
School of Oriental And African Studies
Human Intelligence
US Army School Of Intelligence
Korean Language And Cultural Studies
Defense Language Institute
Bachelor of Science - Plant Protection And Pesticide Management
University of Georgia
Similar Profiles
Phineas LattierPhineas Lattier
Floater at Port Townsend Food CoopFloater at Port Townsend Food Coop
Gabriel MeyerGabriel Meyer
Marine Stewardship Educator AmeriCorps at Port Townsend Marine Science CenterMarine Stewardship Educator AmeriCorps at Port Townsend Marine Science Center
Derek AkersDerek Akers
Electrician at Port Townsend Paper CorporationElectrician at Port Townsend Paper Corporation